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A phone line and email service available Monday to Friday, 10am until 3pm, here to make sure information and advice is available to help you navigate later life.

01452 422660, press option 1
helpteam@ageukgloucestershire.org.uk

This service is confidential, free and independent

Age UK Gloucestershire’s Help Team can provide you with a range of support and impartial information to help you lead a safe and comfortable later life. Our experienced, friendly team can tell you about our own services or, if we are unable to provide what you’re looking for, we can put you in touch with the most appropriate organisation for you. We can help you remain safe and independent by helping you make informed choices about all aspects of later life.

How we can help

Below are some of the ways in which The Help Team can help you, for a full list of what is available along with an idea of what is outside of our abilities click here.

icon of clasped hands Community and Social Care
We are able to help you navigate the social care system for yourself or on behalf of someone else. We can help find the right care path for you, look at funding methods and help support you through this transition
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Legal

We can talk through processes and provide information to help you navigate legal systems as well as providing information and signposting to appropriate support
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Housing

We can advise on options for housing needs, support Housing Benefit applications and signpost other agencies to ensure you have access to the right information.

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Finances

We can offer you free benefits checks, help you claim any benefits you may be entitled to by assisting applications or advise on steps to get your finances in order.

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Social Isolation

We have a wealth of information on what’s going on locally across Gloucestershire and we can provide assistance with finding social opportunities tailored to you, including transport options to reach these.

Applying for Attendance Allowance

Attendance Allowance is extra money available to you if you need help with personal support, or supervision to keep you safe at home due to an illness or disability.

Entitlement is based on the help you require, not the help you actually get. Attendance Allowance is not taxable, is not based on National Insurance contributions, and it is not means-tested, so you do not have to give details of your income or savings. 

Many older people spend the money on things to help them remain independent at home, for example, to pay for heating bills, the delivery of pre-cooked meals or taxis to get to appointments or social activities.

The Help Team can provide more information on this scheme, advice on your eligibility and support filling in your application.

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For this assistance, call

The Help Team on

01452 422660 and press option 1

You can also download Age UK Attendance Allowance leaflet here as well as our helpful Guide to completing your Attendance Allowance Application by clicking here.

Help Team Outreach

The Help Team are available for face-to-face appointments and drop-in sessions. Once a month we will be at the following venues. Please contact the Help Team on 01452 422660, press option 1, to find out the time and dates for we are available this month o to book an appointment with the team.

Tewkesbury

Northway Community Centre

Lee Walk, Northway, Tewkesbury, GL20 8QG

Gloucester

Springboard Groups and Community Centres around Gloucester
Cheltenham

Springboard Group at the Holiday Inn

33 Dunalley St, Cheltenham GL50 4AP

Newent

Newent Library

High St, Newent GL18 1AS

Stroud District

The Stroud District Hub rotates between -

Sherborne House, Sherborne Cl, Stonehouse GL10 2HP

Springfields Court, Springfields, Cam, Dursley, Gloucestershire, GL11 6PG

Concord, Newmarket Road, Nailsworth, Gloucestershire, GL6 0DQ

George Pearce House, Minchinhampton, The Glebe, Stroud GL6 9LA

Wotton-Under-Edge

The Keepers - Wotton Area Community Hub

Symn Lane, Wotton-under-Edge, GL12 7BD

Receive our latest literature

Age UK Gloucestershire produces a selection of different, free materials to both inform and entertain our local communities.

We can arrange for you to receive a copy of our free Guide to Later Life in Gloucestershire, which contains lots of useful information about care and support and how to manage some of those changes which occur as we get older. You can read the Guide online here. We can also add you to our mailing lists to receive our seasonal Grapevine Magazine, which contains local news, updates and activities for you to enjoy. You can access these online here.

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The access the service

Monday – Friday 10am – 3pm Tel: 01452 422660, press option 1

Free booklets and online information

Related links

You can check your benefits on line with Age UK's Benefit Calculator This can give you an indication of your potential entitlements