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Age UK Hull endeavours to provide high quality services for people later in life
at all times.

Your complaints and comments are important as they give us a clearer picture

  • Which services you find most useful.
  • Which services we need to change.
  • What you would like to see developed.

If you, or a friend, or a member of your family is unhappy about any aspect of
our service we would like you to tell us.
There are two ways you can do this:

Informal Procedure
A complaint can be made to any member of staff or volunteer who works for
Age UK Hull. All complaints will be acknowledged and investigated, and you
will receive a reply within 21 days.

Formal Procedure
Complaints must be made in writing to the CEO, who will
acknowledge and investigate the complaint. Complaints will receive a reply
within 28 days. If this is not possible an explanation for the delay will be given
within 28 days and a full reply given within 3 months.

Right to appeal
If you are not happy with the decision on your formal complaint you can ask
the CEO in writing (see below) to have the decision reviewed by a panel
made of people from the Age UK Hull Trustee Board.

Age UK Hull
Silvester House
Silvester Street
The Maltings
Telephone: (01482 324644)