AGE UK HULL COMPLAINTS PROCEDURE
Age UK Hull endeavours to provide high quality services for people later in life
at all times.
Your complaints and comments are important as they give us a clearer picture
- Which services you find most useful.
- Which services we need to change.
- What you would like to see developed.
If you, or a friend, or a member of your family is unhappy about any aspect of
our service we would like you to tell us.
There are two ways you can do this:
A complaint can be made to any member of staff or volunteer who works for
Age UK Hull. All complaints will be acknowledged and investigated, and you
will receive a reply within 21 days.
Complaints must be made in writing to the CEO, who will
acknowledge and investigate the complaint. Complaints will receive a reply
within 28 days. If this is not possible an explanation for the delay will be given
within 28 days and a full reply given within 3 months.
Right to appeal
If you are not happy with the decision on your formal complaint you can ask
the CEO in writing (see below) to have the decision reviewed by a panel
made of people from the Age UK Hull Trustee Board.
Age UK Hull
Healthy Living Centre
Telephone: (01482 324644)