Organisational Quality Standards
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We are proud to have achieved the Age UK Charity Quality Standard
Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that our organisation is well-governed and managed; has a clear direction and strategy and is committed to the wellbeing of our clients, our staff and volunteers.
To find out more about our Organisational Quality Standards certification, please contact us.
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We are proud to have received ISO Certification
ISO 9001 is an internationally recognized business improvement tool. Our ISO 9001 Quality Management System helps us to continually monitor and manage quality across all areas of our work so we can identify opportunities for improvement.
To find out more about our ISO certification, please contact us.
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We are proud to have achieved the Advice Quality Standard
Our Advice Quality Standard (AQS) accreditation recognises the quality of our information and advice services. As an independent, nationally recognised quality mark, AQS demonstrates that we provide accurate, consistent and effective advice, supported by robust systems, trained staff and regular service monitoring.To find out more about our Advice Quality Standard (AQS) accreditation, please contact us.
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Age UK Information & Advice Quality Assured award
Our achievement of the Age UK Information & Advice Quality Assured award recognises the high standard of our information and advice service.
The award demonstrates that we provide consistent, relevant and effective advice, supported by clear systems and procedures that help ensure the delivery of high-quality information and advice. It also reflects our commitment to monitoring our services and seeking feedback from clients and stakeholders.
The standards are independently assessed by SGS and endorsed by the Charity Commission.
To find out more about our Age UK Information & Advice Quality Assured award, please contact us.
Quality Policy
Our aim is to provide high quality services that help older people maintain an active, safe and independent later life. Our Quality Policy and system is focused on achieving a high level of client and funder satisfaction, reinforced by a commitment to continuous improvement.