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I Forget Service Advisor

Age UK Lincolnshire is an independent local charity, a brand partner of Age UK, supporting more than 6,000 people per month, and demand for our services continues to grow. That’s why we’re looking for a motivated, compassionate and forward‑thinking I Forget Service Advisor to join our dedicated I Forget team.

This is more than just an advisory role. It’s a chance to support people with memory concerns, dementia (with or without diagnosis) and their carers, helping them stay connected, informed and empowered to live meaningful lives in their own communities.

  • £27,453 per annum
  • 35 hours per week
  • Permanent Contract
  • East Lindsey

About the role

Age UK Lincolnshire is an inclusive and innovative organisation that listens to our employees and clients to ensure they feel valued, respected and recognised. We believe our unique approach sets us apart, delivering outstanding support to older people across the county.

Our I Forget Service Advisors (IFAs) are at the heart of our countywide I Forget Service. You will be a recognisable and accessible point of contact for anyone experiencing cognitive impairment, as well as their carers, families and local professionals. You will:

  • Provide holistic, person‑centred advice
  • Carry out strength‑based assessments
  • Deliver ongoing reviews and personalised support plans
  • Signpost and refer to the right support at the right time
  • Support individuals through face‑to‑face, telephone or virtual appointments
  • Help people stay connected in their communities
  • Develop local social groups and meaningful activities
  • Build strong relationships with professionals across Lincolnshire’s Integrated Care System
  • Contribute to a central Hub, triaging referrals and managing low‑level crisis points
  • Support carers with learning opportunities and emergency response planning

This is a varied, impactful and rewarding role, blending community outreach, individual casework and supportive teamwork.

What we offer

  • A supportive and innovative working environment as part of a friendly, growing charity
  • Mileage paid at 45p per mile up to 10,000 miles
  • Opportunity to develop and deliver meaningful community groups
  • Access to our generous Employee Assistance Programme (Bupa)
  • Blue Light Card and other charity‑worker discounts
  • Regular supervisions and development opportunities
  • Comprehensive induction and ongoing training, including mandatory safeguarding

A full UK driving licence and access to your own vehicle is essential for this role.

How to apply

Please click here to complete our application form. We encourage applicants to refer to the job description when completing their application, demonstrating their skills and suitability for the role.

CVs will not be accepted.

Closing date: Friday 24th April 2026, 09:00

Interview date: Thursday 30th April 2026

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

Role subject to Disclosure and Barring Scheme.

Use of AI

At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.