Age UK Lincoln & South Lincolnshire has changed it's name to Age UK Lincolnshire. You may notice some changes on our website over the coming weeks to reflect this. Find out more
CONTINUE
Skip to content

Information & Advice Manager

Age UK Lincolnshire is an independent local charity and a brand partner of Age UK, supporting more than 6,000 people every month. We are seeking an Information & Advice Manager to lead our established team of advisors delivering professional, accurate information and advice to older people across Lincolnshire.

  • 35 hours per week
  • Lincoln based with community work across Lincolnshire
  • Salary: £33,989 per annum
  • Permanent Contract
  • Full UK driving licence and access to a car required

About the Role

As an Information & Advice Manager you will lead and manage an established team of advisors who provide professional and accurate information and advice to older people across Lincolnshire, either in person, virtually or by telephone. The successful applicant will lead the development and delivery of the Information and Advice service at all outlets of the organisation and in community settings.

The successful post holder will hold specialist knowledge, advice and support on welfare benefits and related issues including wellbeing, care and housing, ensuring all clients within the service maximise their income and access all entitlements available to them. The role involves managing the team’s complex casework load as well as holding a caseload of their own.

Skills needed for the role
  • Experience and knowledge of the statutory regulations and other key guidance in the Welfare Benefit and Social Care systems (in particular for those of state pension age).
  • Strong communication, listening and problem-solving skills with a positive, proactive approach.
  • Ability to manage a large, diverse and constantly evolving caseload.
  • Good IT skills and experience working on Microsoft 365 and with a web-based caseload management system (ideally Salesforce).
  • Empathy and attention to detail.
  • Proactive approach with ability to work independently and effectively as part of a team. Self-motivation and strong commitment to service excellence.

What we provide

  • Access to Blue Light Card for discounts and savings
  • Tickets for Good (free or discounted tickets for events)
  • Age UK discounts (dedicated portal provided by AON)
  • Employee Assistance Programme (provided by Bupa)
  • Mental Health First Aider Scheme
  • Dementia Friends training

How to apply

This is an excellent opportunity to join a leading local charity and provide a valued service to the local community.

If you are interested in the role, then please click here to complete our application form. We encourage applicants to refer to the job description and person specification in order to complete their application. 

Closing Date: Sunday 7th June 2026

Interview Date: Friday 12th June 2026

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

Role subject to Disclosure and Barring Scheme.

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications

Use of AI

At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews. 

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.