Skip to content

Age UK Thanet provides confidential information and advice on a wide range of issues for people age over 50, their families and carers.

Information and Advice - Margate

Our service can help with a variety of issues including:

  • Understanding allowances and benefits
  • Help with completing claim forms
  • Housing and community care issues

The service is provided at our Community Hub from Tuesday to Friday.

Opening hours are from 9.00am - 4.30pm.

Guides and Factsheets

Age UK Thanet provides a range of information guides to help you deal with some of the challenges faced in later life.

You can pick up Age UK's guides which are placed in our Reception area, if we do not have your choice of guide we will order them for you.

We also hold various local information on a range of services such as:

Carers Support

Tel 01304 364637 Carers Support offer a listening ear and can provide information and support for carers.  They have a range of drop in sessions, coffee mornings, activities and training courses available to Carers.

Care Navigator Service

Tel 0300 302 0178 A free impartial service aimed at people over the age of 50 who need help to get linked to extra support in their local area. Help and advice can include: Benefit information, housing choices, care services options and information about social activities in your area

Citizens Advice

Offering impartial advice on a wide range of issues, such as benefits, debt, housing, employment, consumer, relationship breakdown and much more.  Citizens advise can currently only be contacted by sending an email to:

Citizens Rights for Older People (CROP)

Tel 01622 851200 A free and independent advocacy service to help older people to secure services and rights to which they are entitled.  Crop advocates can visit you at home in hospital or in residential care.  The advocates can help with writing letters, making phone calls, lodging complaints, sorting out finances, completing benefit forms and more.

East Kent Independent Dementia Support (EKIDS)

Tel 01227 730000 EKIDS is an Independent Group run entirely by a dedicated team of volunteers who have experience with dementia care and offer support to those living with dementia and their carers.

Hi Kent Hearing

Tel 01227 760046 For assistance with hearing aids, adaption telephones, televisions etc. Hi Kent runs free hearing aid aftercare clinics in towns, villages and communities throughout Kent.  Hi Kent also attend Age UK Thanet's Community Hub on the second and fourth Wednesday of each month between 11am and 12pm and on the third Monday of each month between 2pm and 3pm.


Hope provides a free service for people of all ablilities, whether to help support family members, friends and carers who can become overwhelmed with taking care of a disabled loved one or someone who is struggling with supporting their families.  HOPE advisers attend Margate Job Centre weekly on a Thursday beween 10am and 12pm.  You can contact HOPE by calling 07308 139281 or email:

Kent Care Services Directory

The independent Kent directory of care homes and home care can give you the information you need to find care in Kent. Tel: 01223 207770.  You can also view the directory on their website:

Thanet Community Support Partnership

Tel 01843 609334 Thanet Community Support Partnership provides a one stop shop to help older people living in Thanet gain access to the services they need.  They offer a referrals service, befriending, volunteer transport scheme and much more.

Thanet Community Transport Association (TCTA)

Tel 01843 602030 A door to door service for disabled and elderly individuals, typically used for medical appointments, shopping trips, days out and holidays.

topUP Project

It is well documented that each year older adults are missing out on benefits they are entitled to, keeping them and their family in poverty.  The topUP project is unique as they come alongside everyone who is entitled to benefits and go through the whole process with them whether online or face to face.  topUP are there to empower and support anyone who becomes overwhelmed with the application process. 01843 482015 Option 5 or contact Emma on: 07393 726832.  Email:  

Factsheets and Guides

Age UK provide a range of information guides and factsheets to help you deal with some of the challenges faced in later life.

View Age UK factsheets

Equal opportunities and diversity

We recognise that every person is an individual with different needs and preferences, and our starting point is to always treat people fairly and with respect. We will not discriminate on the grounds of age, disability, gender, gender reassignment, HIV status, marital status, race, religious belief or sexual orientation.


Free booklets and online information