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We are proud of the Quality Standards we have achieved

Charity Quality Standard

Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS.

ISO 9001 and ISO 14001

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS) and 14001 for an environmental management system.  These awards certify we reach internationally agreed levels.  They are externally assessed by the UKAS.


Investors in People

Investors in People is a standard in people management which is internationally agreed.  They are externally assessed by Investors in People, North of England.


Service Specific Quality Standards

Our Information and Advice and Advocacy services have also achieved nationally recognised quality standards, ensuring that the support we give to older people is of the highest possible quality.