Organisational Quality Standards

Our Quality Marks

We are proud to have achieved the Age UK Charity Quality Standard

Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation. It certifies that our organisation is well-governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.

Service Specific Quality Standards 

Our Information and Advice service has achieved the nationally recognised Advice Quality Standard, ensuring that the support we give to older people is of the highest possible quality.  This is part of the Age UK I&A quality programme.  This programme has two main sets of benchmarks which state that a service must show that it:

• Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
• Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
• Monitors its services and seeks feedback from clients and stakeholders.