Information and Advice Project Worker

Role Description:

Our Information & Advice Service provides free, confidential support to older people and their carers. We offer guidance on key topics such as welfare benefits, social care, and housing, helping people make informed choices and access the help they need. Support is delivered by phone, email, face-to-face, and through home visits, with follow-up casework available when needed. The service is quality-assured through Age UK's national standards.

This is a varied, dynamic and rewarding role within a close-knit collaborative team with scope for some flexible working once initial training has been completed. The successful applicant will support the day-to-day delivery of our local service for older people who are approaching Age UK Wiltshire and Age UK Southampton for information, advice and support.

Key activities include advice work (including occasional home visits), casework, quality checking, delivering information and advice to communities across Wiltshire, Swindon and Southampton; supporting volunteers, maintaining information systems and resources; recording all activity and contacts on our data base.

We're looking for someone with excellent communication skills, a passion for helping others, and a commitment to equity, diversity and inclusion. Experience in advice work, casework, or volunteer supervision is desirable.

Previous applicants are very welcome to apply.

For an informal discussion about the role please contact Rachel Clarke on 01380 710410, or rachel.clarke@ageukwiltshire.org.uk.

Important: Please read the below attached Job Pack for the full details of the role, and reference the essential and desirable criteria when answering the questions in the application form. 

If you are interested in this role, please complete the application form below by 4pm Friday 29th May 2026.

Please contact the recruitment team directly by email recruitment@ageukwiltshire.org.uk should you have any further questions.