Our Residential home, featuring one 'short stay' bedroom, registered with the Care Quality Commission, offers residential accommodation and short term breaks for people with dementia. With a 'home from home' feel, all of our bespoke, ensuite ground-floor bedrooms have views of the garden or courtyard, and our small facility ensures a very personal service during your stay.
Each room in Stanhope Court includes all of the facilities to ensure a comfortable stay, including a flat screen TV, easy chair, wardrobe, chest of drawers, nurse call point and individual heating controls.
Meals can be served within guests' rooms or in our dining room, and there are several smaller communal areas where guests can relax or take part in activities. Guests can also choose to take part in a range activities available in the adjoining Health & Activity Centre, including exercise classes, flower arranging, computer classes and much more.
Over 30 years' experience
We understand that choosing the right respite care for a loved one can be a challenging and difficult decision.
We have been working on the Wirral since 1948, so we know a lot about the Borough and the communities that live here. We have been caring for people with dementia since 1984, and with over 30 years’ experience, we have a wealth of knowledge and expertise that underpins our excellent reputation in Wirral. Over recent years, we have also built up specific additional expertise around working with younger people with dementia.
What sets Stanhope Court apart?
Stanhope Court is centrally based in Bromborough, just off the A41, and is a large purpose-built building, which has been renovated and redecorated since we purchased it in 2012. Built around a landscaped central courtyard, the building enjoys large gardens and residential outlooks, further adding to its ‘homely’ appeal.
What sets Stanhope Court apart from other Respite Centres, is the large range of other additional services and activities provided from the building, which guests are able to access. These include:
- Activity based sessions enabling people with dementia to take part in a range of health, education, leisure and learning classes, including an IT Suite
- Specific health promotion for carers of people with dementia
- Welfare Benefits Advice
- Community Drop-in Lounge
- A range of health clinics, including Memory Clinics and visiting NHS professionals
- Complementary therapies and chiropody
Stanhope Court is fully accessible for disabled people and people with mobility problems. The building has been refurbished to standards suitable for people with dementia, and there are a range of discreet security / controlled access systems installed for the safety of guests.
We offer 13 bespoke guest rooms (12 permanent rooms and 1 short stay room), all of which have been lovingly decorated and furnished, with small finishing touches to add to the comfort of our guests. All of our rooms are different, each having a different coloured door to help guests identify their own rooms and feel that they have their ‘own front door’. All are on the ground floor and all have a view out onto one of our gardens.
Accommodating only 13 guests at any one time, we are able to guarantee a very personal service during your stay with us. All our bedrooms are ensuite, and have all the usual fittings and fitments expected of a high-quality respite facility. In addition, we also have purpose-built assisted bathrooms, which have bath lifts and hoists, as well as a shower room which can accommodate wheelchairs, enabling us to offer additional assistance to our guests during their stay if required.
Each bedroom offers:
- Full ensuite facilities
- Flatscreen TV
- Appropriate bed, mattress & headboard, with high quality bedding and a bedside lamp
- An easy chair
- Wardrobe, bedside table & chest of drawers
- Radiator with individual thermostat
- Nurse call point
We also have a comfortable and relaxing Guest Evening Lounge, with a choice of chairs and sofas, television and side tables. For guests requiring some quiet time, there are smaller ‘quiet areas’ within the Centre. Our dining room has a pleasant outlook over the garden, and is decorated with a country cottage feel.
During the day, guests have a range of rooms to choose from throughout the building, including the Sun Lounge, which extends out into the Central Courtyard, and the Day Lounge, which is at the heart of Stanhope Court.
Food and Beverages
It is extremely important to us that guests are able to enjoy the food and drink we serve. We pride ourselves on the standard of our catering, and work with guests to ensure that our menus are appealing and cater for all tastes. Meals are served throughout the day, at times appropriate to each guest, and may be served in the Dining Room, Conservatory or in the guest’s own bedroom. Refreshments and light snacks are available as and when a guest wishes them.
We will explore any specific dietary requirements guests may have (allergies, vegetarian, diabetic, low fat / sodium / carbohydrate diets etc), and our Chef will ensure that we provide suitable meals that are both wholesome and interesting. Please make us aware of any cultural or religious dietary requirements that you may have so that we may respect these.
Should guests celebrate a birthday or other special occasion during their time with us, then we will ensure that a celebration cake is made available. Guests staying with us during particular holiday or festival periods, will be offered appropriate festive meals and treats (e.g. Christmas Day).
Services and Facilities
- Personal care (included in our basic fee) – assistance with washing, dressing, bathing, shaving, using the toilet, hair-washing
- Laundry (included in our basic fee) – any items which are machine-washable will be washed, dried and ironed as required
- Mealtimes (included in our basic fee) - preparation of meals and refreshments (specific to individual choice and dietary requirements) and help with eating and drinking
- Communication (included in our basic fee) – support with verbal and non-verbal communication. We recognise that keeping in touch with friends and family is very important, even during a short stay, and will ensure that postcards are shared with guests as soon as they as received. Facilities are available for guests to make and receive telephone calls in private, and guests are able to use one of our IPads, with support if necessary, in order to keep in touch with friends and family through FaceTime or Skype
- Mobility (included in our basic fee) – help to get around indoors and outdoors
- Medication (included in our basic fee) – help to take tablets
- Newspapers and magazines (not included in our basic fee) – we can order newspapers and magazines for guests from the local newsagent as required / requested
- Visitors – visitors are welcomed at all times, and may join guests either in one of the lounges, dining room or the guest’s own bedroom. Where visitors wish to join a guest for a mealtime, we will require advance notice for catering purposes, and a nominal charge will apply for the cost of the meal
- Religion – we have no particular religious affiliation, and we more than welcome visits from local clergy
- Outings (not included in our basic fee) – we are able to provide one-to-one support to guests wishing to go out during their stay with us. This will be discussed when we take a booking for Respite Care
- Group and One to One Activities (not all included in our basic fee) - we offer a range of daytime activities at Meadowcroft that our guests may join for a small additional charge. Guests not wishing to take part during the day in a specific activity are able to either join one of our Day Care sessions, offering additional opportunities for socialising and companionship, or spend time relaxing in one of the lounge areas.
Opportunities for daytime activities include:
Yoga (chair based yoga available also)
Knitting, sewing & crafts
Computer / digital inclusion classes
Guests may also book from a range of Therapies, including:
- Indian Head Massage
A State Registered Chiropodist visits every Tuesday
We place significant importance on people visiting us personally to view the building and meet our staff. We welcome and encourage visits at any time and encourage you to drop-in; if you have a specific issue you wish to discuss, it may be advisable to make an appointment.
Our Respite Team is led by our Registered Manager, Steve Hardy, who oversees our committed care staff, all of whom hold relevant, up-to-date qualifications and have Diplomas in Dementia Care. They are all supported by an excellent and friendly team of housekeeping and catering staff. We have a very high level of staff retention, which enables us to ensure consistency of staffing – this really enables our staff to get to know our guests and to make a stay at Meadowcroft even more personal.
Opening Times, Duration of Stays and Fees
We are open 24 hours a day, 365 days a year, and a stay with us can last anything from a night on an emergency basis through to a couple of days or even permanently.
Details of all of our costs and payment terms are available from the Registered Manager
Complaints & Comments
It is acknowledged that, despite our best efforts to maintain consistently high standards, occasions may arise when people feel the need to express dissatisfaction. There may be a time when they wish to make a complaint about a service we provide. If there is room for improvement we need to know in order to put matters right.
In order to do this we have a Complaints Procedure, which is followed by everyone who works for us. This procedure is designed to ensure that any complaint is dealt with fairly and thoroughly.
We are, of course, also pleased to hear from users of our services about aspects of our work with which they are satisfied. They should be encouraged to let us know how they feel about the support, services or activities that we have been able to offer them.
Comments & Complaints leaflets are available in all Guest bedrooms, from Reception or from any member of staff. These leaflets provide space for writing down your views or concerns and give contact details for Managers of each service to whom any comments should initially be made. Contact by letter, telephone or in person is equally welcome. All views expressed will be appreciated and listened to.
If you have any concerns during your stay about the care we are providing, please do raise this immediately with Steve Hardie.
Any safeguarding concerns, whether within Stanhope Court or elsewhere, may be raised with Wirral Council Department of Adult Social Services on 0151 606 2006 or with the Care Quality Commission on 03000 61 61 61.