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Privacy Policy

At Age UK Wirral, we are committed to protecting and respecting your privacy. We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used.

This Privacy Statement explains when and why we collect personal information about people who visit our website or access our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?

Age UK Wirral is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Wirral is a registered charity (number 1034510 and company limited by guarantee (number 2894067). The registered address is Devonshire Resource Centre, 141 Park Road North, Birkenhead, Wirral. CH41 0DD

If you have any questions around this privacy policy, you should contact Jamie Anderson on

How do we collect information from you?

Information you give to us
This could be when you donate, access a service, attend an event….
When you are referred into one of our services (we will check that the referrer
has gained your permission to give us your details)

• While you are engaging with and receiving support from one of our services
• If you volunteer with one of our services
• If you donate to one of our services
• If you are employed by us, or apply for a vacancy with us]

Information we get from your use of the website
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

name, address, email address, date of birth, medical history, religious beliefs, ethnicity, your next of kin, card details (if you make a purchase or donation), as well as information you provide in any communication between us.

 How is your information used?

We may use your information to [list all ways you will use their info]:

• process a donation that you have made
• to claim Gift Aid on your donations and verify any financial transactions
• to carry out our obligations arising from any contracts entered into by you and us
• to provide the services or goods that you have requested
• seek your views or comments on the services we provide
• notify you of changes to our services;
• to keep a record of your relationship with us
• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising, activities, promotions of our associated companies goods and services
• process a grant or job application.
• Where you volunteer with us, to administer the volunteering arrangement.
• When you are employed with us, to keep a record of your employment, your annual leave, sickness and to pay your wage

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes

We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, due to a court order or prevention of fraud or another crime.
Some of our services are commissioned by the Local Authority, Public Health, or are funded by an external organisation. We may be required to share some personal data under the terms of our contract. We usually provide this as a group statistic rather than individual information.
We will ask your permission to share your experience as a case study and you will have the oppportunity to decide who and how we share this (i.e. with funders, on social media etc).

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

Consent: the individual has given clear consent for Age UK Wirral to process your personal data for a specific purpose.

Fundraising and Marketing 

Consent: the individual has given clear consent for Age UK Wirral to process your personal data for a specific purpose.

Your choices

You have the right to opt out of receiving communications from us at any time by contacting

You can also change the way we contact you at any time by calling  0151 482 3456 / emailing

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

1. The right to be informed
We will make sure that you understand what information we have about you, and why we need it.
You have the right to see what information we have about you.
2. The right of access
You have the right to know which departments/service within Age UK Wirral have access to your information and who has used your information
3. The right of rectification
You can ask to update or correct information that we hold about you and know who has access to this data.
4. The right to erasure
You have the right to ask for your information to be removed from our system.
5. The right to restrict processing
You can ask to restrict our use of your information at any point.
6. The right to data portability
We will store your information safely, but also ensure that it could be easily transferred to another IT system within another organisation upon your request.
7. The right to object
You have the right to object to your information being used in certain circumstances.
8. The right not to be subject to automated decision making including profiling
Your information will not be analysed by an electronic system which then makes decisions about the use of your information without human intervention. Age UK Wirral does not currently carry out any automated decision making.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

We do not transfer information to outside of Europe

If you want to make a complaint, you can do so by contacting Jamie Anderson on 0151 482 3456 or

You can also download a copy of our Complaints Policy

Review of this Policy

This policy was last reviewed July 2018. This is kept under regular review and updated where necessary.



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