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At this time we are still offering our vital Information & Advice Service by phone. Call 01225 484512 or email 

Woman helping man with advice

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01225 484512

By email:

At our office: Book an appointment or drop-in to our office at 18 Kingsmead Square.

Opening times:

Our information and advice officers are available Monday to Friday, 9.30am to 3.30pm.

Home visits

If you are house-bound we can make arrangements for an advice worker to visit you at home.

Topics we cover:

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adapatations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

For urgent advice contact Age UK's National Advice Helpline: 0900 00 99 66

Free booklets and online information