Volunteers' Week 2026
Our Befriending Impact
Befriending Volunteer Story 👥
'I have been volunteering as a telephone befriender for just under three years. During this time, I have called my befriender each week and we have got to know each other very well. We talk for about an hour about anything and everything, and our conversations have become a real highlight of the week.
When I call, he usually answers the phone in a slightly cautious and quiet voice. But as soon as I introduce myself as being from the befriending service, his whole manner changes — his voice lifts, becomes warm and welcoming, and we settle into a lively and often very cheerful conversation.
His long life has given him a vast range of experiences, and he enjoys sharing stories from his past, as well as discussing current events and his thoughts on the world today.
After we had been speaking for around a year, he shared that he was planning to go on holiday for the first time in several years following the loss of his wife. Fortunately, everything went smoothly — a train journey with several changes, beautiful weather, and a seaside hotel with kind and attentive staff. When he returned, he was full of stories and eager to share every detail. I was really pleased he could enjoy the experience and loved hearing all about it.
During the time we have spoken together, I also went through a serious health issue and at one point, he would ask about how I was feeling before I even had the chance to ask about him.
Over time, we have become good friends, even though we have never met and may never meet in person. We both listen, share, and support each other, and it is something we both very much value and enjoy.'