Information and Advice
- Location: Age UK Coventry and Warwickshire
- Price: Free
Please note, this service is not available outside Age UK Coventry & Warwickshire - Head Office's catchment area.
Email: info@ageukcovwarks.org.uk
Telephone: 02476231999
Our lines are open Monday to Friday, 9.30am to 3.30pm, except bank holidays.
Who can use the service?
Age UK Coventry & Warwickshire offers a free, confidential and quality-accredited advice service for anyone over 50, their families and carers.
If you live in Coventry and are over 18 with a physical health condition and/or dementia, we can also support you.
How can you help me?
Information and Signposting
We're here to offer clear information and signposting on a wide range of issues affecting older people. When you get in touch, our trained team will ask a few simple questions to understand your situation and guide you to the support that's right for you. We cover a variety of topics, including:
• Housing and care options
• Aids and adaptations
• Help at home
• Navigating the social care system
• Local services and community groups
• Power of Attorney and wills
From time to time, we also offer information drop-in sessions at local community venues.
You can download our free information guides, factsheets and other helpful resources using the link below.
Advice
If you require advice, we can arrange a telephone appointment with one of our experienced advisors. We can provide advice in the following areas:
• Welfare benefit entitlement and how to claim
• Eligibility to other financial support, such as grants or social tariffs
• Social Care rights, including funding for both residential and home-cased care
Form Completion
Following an initial screening appointment, we can sometimes offer telephone-based support with completing benefit forms. Forms we can assist with include:
• Attendance Allowance
• Personal Independence Payment
• Disability Living Allowance
• Work Capability Assessment
• Underlying Carers Allowance
Occasionally, we can arrange home visits; please note these are only possible in limited circumstances.
I&A Quality Programme
Our Information and Advice service is proud to have received the Age UK I&A Quality Programme and Advice Quality Standard (AQS).
Holding the AQS demonstrates we are:
• Well governed and managed
• The advice given is accurate and useful, and based on relevant and up to date legal reference materials
• Staff are well-trained, and supervised effectively
• Records of advice are kept, and cases are well-managed
• Information about the service is clear and accurate, and services are accessible
• Service users are made aware of the rights, and their information kept secure and confidential.
For more information on the AQS, please click the links below.