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Age UK Coventry and Warwickshire's Information and Advice Service is proud to have received the I&A Quality Programme.

The programme has two main sets of benchmarks, which state that a service must show that it:

• Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
• Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
• Monitors its services and seeks feedback from clients and stakeholders

For more information on these quality marques, please see the links below.

AQS - Recognising Excellence

Home - Advice Services Alliance (