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Age UK Devon is committed to providing high quality and accessible services to older people in Devon.

We welcome and value feedback from the people we interact with, so if you have any comments, compliments or suggestions about our organisation please let us know.

Your feedback will help us understand what is working well, to consider potential opportunities for change and improvements, and to identify new services and activities needed by local older people.

We like to celebrate our compliments as they confirm what Age UK Devon, our Trustees, staff and volunteers are doing well.

You can share your comments and compliments in writing, by email or telephone to:

    Age UK Devon

    1 Manaton Court

    Matford Business Park

    Exeter

    EX2 8PF

    Email: info@ageukdevon.co.uk

    Telephone: 0333 241 2340

We hope that your experience of Age UK Devon is a positive one, and we look forward to hearing from you.

Sadly, there are times when things go wrong or cause concern. If this happens we do want to hear from you so we can improve and prevent similar incidents from re-occuring.

If you want to raise a concern, objection or make a complaint about the services and responses you have received from Age UK Devon, we ask that you raise it directly with the manager of the service concerned. You can do this in writing, by email or telephone to:

    Age UK Devon

    1 Manaton Court

    Matford Business Park

    Exeter

    EX2 8PF

    Email: info@ageukdevon.co.uk

    Telephone: 0333 241 2340

We aim to resolve complaints and concerns immediately, to everyone’s satisfaction; in most incidents this can be done informally via letter, email or telephone.

For more information click on this link to download our Comments, Compliments & Complaints leafet.

For more information click  on this link to download our Complaints Policy.