Who we are
Who will see your personal data?
We promise not to share your details with any other organisation unless there are immediate concerns about potential abuse or physical harm or where an indictable offence may have been committed. Then, and only then, we may share details with the relevant agencies upon the authorisation of the Chief Executive (or other senior manager) of Age UK Devon.
- To ensure our quality service, sometimes our information is shared with Age UK and independent evaluators; if this applies to you your consent will be sought.
- We will never give your data away or sell it to anyone.
What information we keep and why?
- We process personal data relating to clients, supporters, staff, volunteers and trustees of our organisation. This is to allow us to offer services, products and help and guidance to our clients and to be able to keep people up to date with our work and plans.
- If you are in receipt of one or more of our services we will hold your data for six years after you cease to receive a service. At this time all paper records will be destroyed and computerised records will be anonymised.
- We will only send you communications if you have given us a positive indication that you wish to receive communications from us.
Unsubscribing from communications or changing the way you wish to hear from us
- You can unsubscribe from communications from us at any time.
- You can change your contact preferences, or the way you would like to hear from us, e.g. you would prefer to receive an email rather than by post.
- To do either of the above, you can write to us at Age UK Devon, 1 Manaton Court, Matford, Exeter, EX2 8PF, email us at firstname.lastname@example.org or telephone us on 0333 241 2340.
- If you use your credit or debit card to make a payment to us or make a donation, your card information is collected by our partner organisation, WorldPay, the UK’s leading payments provider. To comply with Payment Card Industry rules, Transport Layer Security V1.1 (TLS V1.1) or above is used for all payment submissions from 2 May 2018.
- We do not store any credit or debit card details.
- When you give us personal and/or sensitive information we take steps to ensure that it is treated securely and with respect. Information will be held on our database hosted by Dizions Ltd; we have satisfied ourselves that their practices are compliant with current data protection legislation.
You have the right to ask to see any data that Age UK Devon holds about you in either paper or computerised formats. You should put your request in writing to Sophie Littlewood, Chief Executive, Age UK Devon, 1 Manaton Court, Matford, Exeter, EX2 8PF
- You have the right to expect the data we hold about you to be accurate and can ask for any inaccuracies to be corrected.
- You have the right to erasure of personal data (aka the ‘right to be forgotten’).
- You have the right to lodge a complaint and can do so by writing/emailing or telephoning:
0333 241 2340
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For more information about the different types of cookie, visit the About Cookies website.
|UserSetting||This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.|
|ASP.Net_SessionId||When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.|
|vidi||This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.|
|BCSI-CS-5B059C53EB35D97E||The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.|
|__utma / __utmb / __utmc / __utmz||Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.|