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Remote IT Support

During this difficult year, video calling has been a lifeline for many to stay in touch with friends and family. We understand, for some older people using technology in this way can be daunting. Therefore our IT volunteers are available to provide telephone support to you and guide you through how to use video calling apps, helping you to stay in touch with loved ones.

Coronavirus (COVID-19) Update

We are continuing to follow the latest advice and guidance surrounding Covid - 19 and we have measures in place to protect our clients, volunteers and staff.

All office staff are continuing to work from home. All staff who visit older people are wearing PPE and following strict hygiene rules to protect vulnerable clients.

Our phone lines remain open and our Information and Advice team are available to provide support.

The Enabling and Home Service continues to operate for existing clients. All Support Assistants are using the appropriate PPE and we are following all guidance set out by the government and Public Health England. Our Support Assistants will not be taking clients out on escorted shopping trips however they will complete unescorted shopping on their behalf. 

We are able to continue to take new enquiries from potential new clients however we must stress due to the third national lockdown causing limited staff availability there will be significant delays in setting up new services. Please do get in touch and we will be able to advise you of our most up to date situation.

All Active in Later Life activities are currently on hold. Our Outdoor Activity Club will continue to meet weekly on Zoom and the Active in later Life team are currently organising this and will be in touch with those who attend the group with details very soon.They are also exploring ways to start groups virtually and will be providing details of this in the near future.

If you need any support with IT to be able to communicate with friends or family or perhaps join one of our virtual sessions, then we have voluteers across Devon who are willing to provide telephone support for video calling apps such as Zoom, Whatsapp and Facetime. 

As the guidance surrounding the coronavirus (Covid-19) continues to evolve we will regularly review how we can best support older people across Devon during this difficult time.

Don't forget to check our Facebook and Twitter pages to keep updated on our services.

Click here for the latest COVID - 19 information and guidence.

Neighbourly Volunteering 

We have been receiving a number of calls from people asking to volunteer with us during this time. As completing the volunteer application and training process can take several weeks we are suggesting, as Age UK is, that you consider becoming a Neighbourly Volunteer. This would allow you to provide support to older people in your community in a more timely manner.

More information and a training video can be seen here

To help you get involved we have produced a postcard that you can complete with key information (including our contact details) and post to older people in your area to let them know you are available should they need support.

Age UK Devon's Neighbourly Volunteer Postcard 

If you are interested in volunteering with us in the future we would love to hear from you and will keep your contact details on file ready for when we are resuming normal service. 

We're here to support older people in Devon

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