Privacy policy

Who we are

We are Age UK Devon and our office is at 1 Manaton Court, Matford Business Park, Exeter, EX2 8PF.

Age UK Devon is committed to protecting and respecting your privacy and security. Whenever you provide us with personal information, we will treat that information in accordance with this Privacy Policy, our terms and conditions and current data protection legislation.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Lawful basis for processing

We process personal data under the following GDPR provisions:

• Article 6(1)(a) – Consent: for photography/filming and for communications you choose to receive

• Article 6(1)(b) – Contract: to deliver services and activities you have requested

• Article 6(1)(f) – Legitimate Interests: for emergency contact details and to ensure your safety and wellbeing when taking part in our services and activities

• Article 9(2)(a) – Explicit Consent: for any health or sensitive information you provide

What information we keep and why

We process personal data relating to our clients, supporters, staff, volunteers and trustees. This enables us to:

• Provide services, activities, products, help and guidance

• Ensure your safety and wellbeing when engaging with us

• Maintain accurate records for administration and quality assurance

• Keep people up to date with our work, where consent has been given

• Share anonymous statistics with Age UK, funders and partners to demonstrate our impact

If you are in receipt of one or more of our services, we will hold your data for six years after you cease to receive a service. After this period:

• Paper records will be securely destroyed

• Digital records will be anonymised

We will only send you communications if you have given a positive indication that you would like to receive them.

Emergency contact details are collected solely for use in an emergency involving you. These details are stored securely, used only for emergency purposes and deleted when no longer required.

If you give consent for photography or filming during activities, images may be used for promotional purposes (for example on our website, social media, newsletters or printed materials). You can withdraw this consent at any time.

Who will see your personal data?

We will never sell your data or give it away to third parties.

We may only share your personal information:

• Where there are safeguarding concerns or risk of physical harm

• If required to do so by law

• With relevant agencies where an indictable offence may have been committed (and only with authorisation from the Chief Executive or another senior manager)

• With Age UK, independent evaluators and quality auditors for monitoring and quality checks (your consent will be sought where required)

• With funders, in the form of anonymous data only

Where we need to contact other agencies on your behalf (for example through our Information & Advice Service), your consent will always be sought before we do so.

Unsubscribing or changing how we contact you

You can unsubscribe from communications from us at any time, or change the way you would like to hear from us (for example, switching from post to email).

To do this, please contact us:

• By post: Age UK Devon, 1 Manaton Court, Matford Business Park, Exeter, EX2 8PF

• By email: info@ageukdevon.org.uk

• By telephone: 0333 241 2340

Security

We take the security of your information very seriously.

• Personal data is stored securely on our Salesforce database

• We do not store any credit or debit card details

• Payments and donations are processed by our partner organisation WorldPay, using secure encryption and in compliance with Payment Card Industry (PCI) standards

• All data is handled in line with current data protection legislation

We also work with trusted suppliers, including Dizions Ltd, who host parts of our systems and whose practices we have satisfied ourselves are compliant with data protection legislation.

Your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your data (the “right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent (including for photography or communications) at any time

• Make a complaint about how your data is handled

To exercise any of these rights, please contact:

Age UK Devon
1 Manaton Court, Matford Business Park, Exeter, EX2 8PF
Email: info@ageukdevon.org.uk
Phone: 0333 241 2340

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) on 0303 123 1113.

Cookies

Cookies are small text files stored on your computer or mobile device when you visit a website. They help the site recognise your device and remember certain information about your visit.

You can find details of the cookies used on the Age UK Devon website in the table below (or link to your cookie table/page as needed).

For more information about cookies, please visit the About Cookies website.