Information and Advice Quality Marks

We hold the Advice Quality Standard, which provides you with
assurance that the we have met certain criteria that demonstrate
a commitment to quality.

Click here to find out more about the Advice Quality Standard.

The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it:

• Provides consistent, relevant and effective advice to clients anddemonstrates this by providing sufficient information in their client records.

• Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.

• Monitors its services and seeks feedback from clients and stakeholders.