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JOB DETAILS
Job Title
Support Worker
Salary
£22,749 per annum
Hours
 Between 21-35 per week
Set shift pattern available:
Monday to Friday 
Friday, Saturday, Sunday
Saturday, Sunday, Monday
Place Of Work
Across East London and Noth-East London Hospitals
Contract
Fixed term- 3 months with a possible extension
JOB DESCRIPTION
Job purpose
We are looking for support workers to join our existing team and help us meet the additional need for our services during the winter months. The contracts are for an initial three month period, but may well be extended.
The purpose of the support worker is to enable older people to remain living independently in their homes. You will provide practical and emotional support to customers within their home and make sure they understand the care and treatment choices available to them. 
 
Key tasks
·       To help maximise customer independence by adopting an enabling approach.
·       To develop a listening and caring relationship with the customer and their families/carers.
·       To provide personal domiciliary support as prescribed in the customers individual support plan, if required.
·       To provide domestic practical support within the home e.g., light cleaning, washing, ironing (customers clothing only) etc, if required.
·       To prepare and service drinks and simple meals with or for the service user ensuring that the service users nutritional needs are met in accordance with individual support plan; if required.
·       To accompany service user outside the home e.g., hospital/GP appointments etc, if required.
·       To support customer with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the customer etc..
·       To ensure that the services provided by AUKEL in the community are safe and person centred.
·       To provide cover in the case of sickness and annual leave periods.
·       To carry out any duties required to aid the discharge process and improve patient experience for example key cutting, liaising with handyperson for set-up of micro-environment.
·       To report safeguarding concerns to AUKEL Safeguarding DSL (Dedicated Safeguarding Lead).
 
Administration
·       To report any ‘No Access’ Failed Visits or changes in the service users’ condition or circumstances in accordance with AUKEL’s Policies & Procedures.
·       To maintain AUKEL Call Round app in accordance with AUKEL policies & procedures.
·       To ensure any monies collected are provided to the Head of Home & Care within 48 hours of collection.
·       To participate in preparation for ser vice audit and Care Quality Commission inspection audits as required.
·       To complete feedback questionnaires where required.
 
Quality
 
·       To ensure that services provided in the community are delivered in accordance with the Care Quality Commission (CQC) fundamental standards and guidelines.
·       To deliver all work in line with AUKEL Quality Mark standards.
·       To commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2.
·       To complete essential training as required by AUKEL to provide safe services.
 
Liaison
 
·       To work in collaboration with other agencies providing support within the customer's home.
·       To work under the direction of the service co-ordinators
 
General
 
·       To meet regularly with your assigned line manager for support, supervision, and appraisal.
·       To attend team and all staff meetings, (and other meetings) as required.
·       To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
·       To complete any training which is required to fulfil the role.
·       To carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
 
Functional Links
·       The post holder report to the Project Coordinator.
·       Close working with NHS health & social care professionals.
·       Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
·       Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc.
Person Specification
Experience 
Essential
 
·       . Experience of one-to-one work with vulnerable customers including those with multiple issues and needs either through paid or unpaid position;
·       Experience of working or living in the diverse community of east London.
 
Desirable
 
·       Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
 
Skills/Attributes
Essential
 
·       Excellent interpersonal skills
·       Excellent English verbal and written communication to complete Services users comment folder sheets, timesheets.
·       Good planning and organisational skills.
·       Ability to work independently and as part of a team.
·       Ability to prioritise and manage time and resources in a competent manner.
·       Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
 
Desirable
 
·       Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc.
·       Good IT skills using word, excel or willingness to learn – training will be provided.
·       Ability to drive with use of own vehicle (mileage and essential car users will be paid).
 
Knowledge & Understanding
Essential
 
·       Understanding and commitment to empowering individuals to reach their full potential.
·       Understanding of the impact of discrimination and disadvantage on the lives of people.
 
·       Desirable
 
·       Understanding of Care Quality Commission fundamental standards.
·       Knowledge of local services available to adults and their carers.
·       Understanding the principles of confidentiality in practice.
·       Understanding of safeguarding and when to raise a concern.
·       Understanding of hospital discharge procedures.
 
Additional Requirements
·      This post is subject to the relevant check through the Disclosure & Barring Service (DBS).
·      Ability to travel across east London and south Essex.
·      Flexibility in working hours to meet organisational needs.

Our commitment to Equity, Diversity and Inclusion (EDI).

Age UK East London is committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'.  We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people we want to see better represented in our organisation - people of colour, LGBTQ+ people and disabled people. 

How to Apply

To apply, please send us a CV together with a supporting statement that addresses how you meet the Person Specification, including how you have gained the experience and abilities required (maximum two pages of A4). Applications should be made via email to: recruitment@ageukeastlondon.org.uk.

You should give the names, positions, organisations and telephone contact numbers of two referees, relevant to this role. References will only be taken once your express permission has been granted.

Finally, please ensure that you have included mobile, work and home telephone numbers, as well as any problems you might have with the proposed interview dates

Recruitment Timetable

Deadline to receive applications: Sunday 07th January 2024

Interviews: week commencing 08th January 2024

Have any questions? If you want to find out more about the recruitment process or the role, please contact our DIrector of Care & Services by emailing deborah.hayes@ageukeastlondon.org.uk with a few availability suggestions.

A diverse workforce is important to us, and for this reason, we request that you complete the equal opportunities form, which is kept separately from the recruitment process. Please download this here.

For more information about the role and to find out more about the benefits that we offer, please download the full recruitment pack here.