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Age UK Lambeth Privacy Policy

Age UK Lambeth is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using any services we offer, online and offline, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this policy periodically.

Age UK Lambeth is a registered charity (number 1063497) and company limited by guarantee (number 3252067). The registered address is 336 Brixton Road, SW9 7AA.

If you have any questions around this privacy policy, you should contact our Data Protection Officer, Graham Gardiner on data@ageuklambeth.org

How do we collect information from you?

Information you give to us

This could be when you donate; access a service; attend an event; enquire about us or our services, by post, email, telephone, in person, or via our website; volunteer or work for us; work with us as a partner, corporate supporter, referrer or referee, supplier or contractor.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

  • Name, address (including postcode), email address, telephone number, IP address

  • Date of birth

  • Sensitive personal information, known as “special categories” of data, such as ethnicity or religion, which we only collect if absolutely necessary

How is your information used?

We may use your information to:

  • Process a donation that you have made

  • Contact you to tell you about events or services you might be interested in

  • Allow us to smoothly and swiftly asses how we can help you as a service user

  • Ensure we are reaching all parts of the communities we serve, and offer proof that we are doing so

  • Enable us to deal efficiently with any concern or complaint you might have about us

 Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service, and with your explicit consent.

Signposting

In order to offer you the best possible support, we will sometimes signpost you to other services we believe to be a good option for you. To do this we have to send personal information necessary to refer you to the service. We never to do this without your consent and have established signposting processes and agreements with all of them. A list of all our signposting agencies and services are listed in Appendix One.

We are the lead organisation in a consortium called the Independent Living and Carers Partnership. We work closely together to provide a range of support services for Lambeth. You can find out more about the ILCP at www.lambethilcp.org.uk. We have a special Information Sharing Agreement with those services. This can be found here.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use: consent, legitimate interest, contractual necessity, legal obligation.

Fundraising and Marketing

We will only fundraise or market to you when you have specifically consented to us doing so, for example by signing up to our mailing list.

Your Choices

You have the right to opt out of receiving communications from us at any time by contacting data@ageuklambeth.org

You can also change the way we contact you at any time by emailing the same address.

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:


1. The right to be informed

We will tell you when we are collecting your information, and let you know what it is that we are recording. We will also provide you information as to why we need it, and what we will do with it.


2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Graham Gardiner on data@ageuklambeth.org  or by post to Age UK Lambeth, Third Floor, 336 Brixton Road, SW9 7AA


3. The right to rectification

If your information is incorrect or out of date, you have the right to ask us to correct or update it. Please contact us in writing via the means above to do so.


4. The right to erasure

You have the right to ask for your information to be deleted. Please contact us in writing via the means above to do so.


5. The right to restrict processing

You have the right to tell us we can store your information but not use it. Please contact us in writing via the means above to do so.


6. The right to data portability

You have the right to ask us to transfer the information we hold on you to another organisation. Please contact us in writing via the means above to do so.


7. The right to object

If our lawful basis for processing your information is legitimate interest, you have the right to object to our doing so. Please contact us in writing via the means above to do so.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely. We take all appropriate steps to ensure the security of your information.

Visiting one of our websites

AUKL is responsible for a number of websites:

 

 

When you visit any of our sites, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

In the online version of this document, please see the section of this page on 'Cookies' below for further details.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

We do not use any third parties that transfer data outside the EEA

Complaints

If you want to make a complaint, you can do so by contacting Graham Gardiner on data@ageuklambeth.org or by post to Age UK Lambeth, Third Floor, 336 Brixton Road, SW9 7AA

Review of this policy

This policy was last reviewed on 24th May 2018

Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Lambeth website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie

Purpose

UserSetting

This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.

ASP.Net_SessionId

When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.

vidi

This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.

BCSI-CS-5B059C53EB35D97E

The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.

__utma / __utmb / __utmc / __utmz

Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.