Privacy policy

Who we are?

“We” and “us” means Age UK Lewisham and Southwark (Age UK LandS). We are a charity with registered charity no. 296862 . We aim to empower and enable older people to lead fulfilled lives by:

Providing services and support that address poverty and isolation

Protecting the human rights of local older people

Promoting health and wellbeing

Connecting older people with their communities

Working positively with partners across all sectors

Your privacy matters

At Age UK LandS, we are committed to keeping your personal data safe and secure.

This notice sets out in detail the purposes for which we process information about you, who we share it with, what rights you have in relation to that information and everything else we think it’s important for you to know.

If you have any questions about the processing of your personal information, or you would like to exercise any of your rights, please reach out to us with the details mentioned below:

Email us: Data.protection@ageuklands.org.uk

How we process your information:

To understand how we process your personal information and to understand your rights, please visit the relevant appendix below:

Appendix 1: Service Users

Appendix 2: Human Resources (Job applicants, employees, volunteers)

Appendix 3: Social events

Appendix 4: Events, Donations, Fundraising and Marketing

Appendix 5: General Information (Complaints Procedure, Your rights)

Changes to this Privacy Notice

We aim to keep this privacy notice regularly updated. This privacy notice is kept under regular review.  If we make any significant changes to the way in which we process your information, we will let you know by either reaching out to you or posting a banner on the website.

This was last updated in July 2025.

<a> Appendix 1</a>

Appendix 1: Service Users

How and when do we collect information about you? 

We collect your personal data directly from you, when you engage with us to use or enquire about our services or if you have been referred to us by statutory bodies, social workers or through your GP. Our services include health and wellbeing support, information, guidance, advice, activities, social engagement and support services.

The information we collect includes the following: your name, contact details, details about your circumstances (including health information, and demographics), housing situation etc. During the service, you may disclose information of other individuals (e.g. Individuals you are a carer for), which would also be recorded. This information can come through various different channels such as email, Emis portals and the NHS.

How is the information used? 

We use this information to:

Effectively provide our services to you

Facilitate your enquiries and assist you based on your requirements

Address any safeguarding concerns

Communicate with you regarding our events and services

Carry out internal evaluation and monitoring

What is our lawful basis for processing this information?

To process your information when you use our services, or when we receive a referral from a professional, we rely on legitimate interest, read with substantial public interest and conditions from the Data Protection Act 2018 (DPA).

Any information about any third parties that is shared with us when you use our services is processed on the basis of legitimate interest, read with substantial public interest and conditions from the DPA.

For any safeguarding information that we record, we rely on legitimate or vital interest, read with substantial public interest and conditions from the DPA.

For any surveys, we rely on your consent.

Who do we share your data with?

We rely on legitimate interest, along with substantial public interest and conditions from the DPA to share your personal data with service providers. Each organisation acts as an individual data controller of your personal information.

We may share your data with local authorities when you we assist you with support when you wish to access their services.

Personal data is not shared with funders. Information shared with funders is shared only anonymously.

Your bank details and financial information may be shared with authorities in order to fulfil our legal obligations.

To comply with our duty of care and safeguarding, we may need to pass some information raising safeguarding concern with the authorities. In such circumstances, we apply vital interest and legitimate interest as our lawful basis. Data subjects’ rights and other UK GDPR provisions may be restricted when concerning personal data processed in these circumstances. Exceptions and exemptions are applied on a case-by-case basis.

How we store your information and for how long?

We retain the personal data of all service users for a period of in line with our retention periods. If you would like to know more about this, please contact us at the email address above.  

Appendix 2: Human Resources

(Job applicants and current and former employees, trustees, volunteers)

How and when do we collect information about you? 

You provide several pieces of data to us directly during the recruitment period and subsequently upon the start of your employment/engagement. In some cases, we will collect data about you from third parties, such as employment agencies or former employers when gathering references.

What types of information is collected about you and who provides it?  

We keep several categories of personal data to carry out effective and efficient processes. Specifically, depending on your type of engagement with us, we may process the following types of data: 

personal details such as name, address, phone numbers, marital status

name and contact details of your next of kin

footage of the organisation events where you may appear

information of any disability or other medical information you have disclosed

right to work documentation, National Insurance number, bank account details

information gathered via the recruitment process such as that included in a CV, cover letter or application form, references, details on your education and employment history etc

information relating to your employment with us (e.g. job title, job description, salary, terms and condition of the contract, annual leave records, appraisal and performance indication, formal and informal proceedings involving you such as letters of concern and disciplinary, disciplinary and grievance proceedings)

your biography and picture for the website (if applicable).

We may also process special category of data which include health information, sexual orientation, race, ethnic origin. We may also process criminal records information if the role involves DBS check.  

How is the information used? 

We are required to use your personal data for various legal and practical purposes for the administration of your contract of employment or your volunteer/ trustee agreement, without which we would be unable to employ you or engage with you. Holding your personal data enables us to meet various administrative tasks, legal obligation or contractual/agreement obligation. We process information in relation to the DBS for our safe recruitment practices.  

What is our lawful basis for processing this information?

We mainly use ‘contractual obligation’ as a lawful basis for processing personal data for employees, job applicants and freelancers. We mainly use ‘legitimate interest’ for trustees and volunteers. We may also have legal obligation in order to process and share your data, for example we need to share salary information to HRMC or use some of your data to enrol a new employee on a pension scheme.  

We may rely on our legitimate interest for processing activity such as keeping supervision and appraisal records; using your image, bio and videos/pictures of the organisations’ events where you may appear on our website or marketing/fundraising materials to promote the charity.  

Some special categories of personal data, such as information about health or medical conditions is processed in order to carry out employment law obligations and for health and social care obligations (such as those in relation to colleagues with disabilities and for health and safety purposes). We may also process other special categories of personal data, such as information about ethnic origin, sexual orientation, health or religion or belief on the basis of substantial public interest for the purposes of equal opportunities monitoring.

When processing criminal records (for example, in order to perform DBS check), the organisation relies on the lawful basis of legitimate interest and additional conditions of the UK GDPR and DPA 2018.  

Who do we share your data with? 

Personal Data in relation to your salary is shared with HRMC as part of our legal obligation. Personal Data may be shared with third parties for the following reasons:

for the administration of payroll, pension, HR functions (for example the online holiday booking system), administering other employee benefits.

When sharing information with third parties, we have data sharing agreements, data processing agreements or contracts in place to ensure data is not compromised. These third parties implement appropriate technical and organisational measures to ensure the security of your data.

How long do we keep your data? 

We only keep your data for as long as we need it for, which will be at least for the duration of your employment/engagement with us though in some cases, we will keep your data for a period of 6 years after your employment/engagement has ended. If you’ve applied for a vacancy but your application hasn’t been successful, we will keep your data only for 12 months.  

Some data retention periods are set by the law. Retention periods can vary depending on why we need your data. Please get in touch by contacting us using the details above if you want to know more about retention period.  

Data is destroyed or deleted in a secure manner as soon as the retention date has passed.  

Appendix 3: Social Events

We host many events in a year, and your personal information is collected when you register for an event with us. We may collect basic personal information, such as your name, email, phone number, address and communication preferences. We rely on legitimate interest to administer your registration for the event. When we collect other information such as dietary information, we rely on your explicit consent.

If you have attended an event with us previously, we may reach out to you to invite you for our future events. We rely on consent (to send you emails) and legitimate interest (to call you on your registered number with us or send you post).

Appendix 4: Marketing and Fundraising

Donations:

Your personal Information is provided by you when you donate via third party donation platforms (e.g. Just Giving). The information gathered may be name, email address, Gift Aid sign up, company name if donation made by an organisation, donation details, reasons to engage and postal address.

This information allows us to process your donation, and deal with any potential enquiry. We rely on our legitimate interest to process this data.  If you agree that we can claim Gift Aid on your donations we are legally required to keep a record of the claim and your Gift Aid declaration.  If you are donating using a third party, please also refer to the privacy notice published on their websites.

Fundraising and Marketing:

We may reach out to you for fundraising, if you have previously engaged with us in an event, made a donation, or if we believe that you may be interested in engaging with our organisation. We may also send you marketing communications if you have signed up for marketing emails. We use texts, email, post and calls for marketing.

When we make calls for fundraising and marketing, we make these calls on the lawful basis of legitimate interest. However, we will screen your calls through the telephone preference service (TPS). If you would prefer to not receive these calls, please do let us know.

We rely your consent to send your email communications (except where this is a business email address, whereby we rely on legitimate interest).

If you would like to change your marketing preferences, please reach out to us on the email address provided in the first section of this privacy notice, or you can simply unsubscribe with the option on the bottom of the emails.

We may also use post as a mode of sending you marketing communications, relying on legitimate interest. If you would like us to not send such communications, please do reach out to us.

Appendix 4: General Information (Complaints Procedure, Your rights)

Your rights as a Data Subject

You have the following rights:

‘Right to be informed’, which means we will be completely clear and transparent about how we plan to use your personal information.

‘Right of access’, which means you can request details of the personal information we hold about you and how we use it. We will provide this within one month.

‘Right to rectification’, which means you can ask us to update or amend the personal information we hold about you, if it is incorrect.

‘Right to restrict processing’, which means you can ask us to change, restrict or stop the way we are using your personal information.

‘Right to erasure’ (or ‘right to be forgotten’), which means you can ask us to remove your personal information from our records.

‘Right to object’, which means you can object to us using your personal information for marketing purposes.

‘Right to data portability’, which means you can obtain the personal information we hold about you and reuse it for your own purposes.

‘Right not to be subject to automated decision making’, which means if we use systems to make a decision about you, you have the right to ask for a person to intervene, which may change the outcome.

Right to lodge a complaint with a supervisory authority, such as the Fundraising Regulator or the Information Commissioner’s Office (ICO), if you are not satisfied with our response to a request you make to us, or you feel we are not using your information correctly.

International Data Transfers

Where personal data is stored outside of the UK and the EEA, safeguards to protect personal data may include but are not limited to the UK Addendum used in conjunction with the EU Standard Contractual Clauses (SCCs), or UK International Data Transfer Agreement (IDTAs). Such safeguards will be subject to Transfer Risk Assessments (TRAs).

Complaints procedure 

If you are unhappy with the way we process your data, please get in touch with the Data Protection Lead using the contact details mentioned above.

You can also make a complaint to the Information Commissioner’s Office (ICO), which regulates the use of information in the UK. They can be contacted at 0303 123 1113 or, you can write to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can access our General Privacy Notice here.

Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Lewisham & Southwark website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie	Purpose
UserSetting	This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId	When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi	This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E	The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
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