Information & Advice - Lewisham

Please note, this service is not available outside Age UK Lewisham & Southwark - Head Office's catchment area.

Telephone: 0800 231 5453 (this line is run by Citizens Advice Lewisham who we work in partnership with)

Our service is closed to new clients from Monday 12th May 2025, until further notice. We’re sorry that we cannot support more clients at the moment due to the existing demand on our services.

You can still contact our Information and Advice service, for instance if you need an update on a referral or want to know where else to seek support. We can also provide a range of information guides and sources on different topics.

To get in touch you can email the Information and Advice team directly via ianda@ageuklands.org.uk or contact our main phone line, 0207 701 9700.

You may also want to contact one of the following services:

• Age UK Advice Line – 0800 678 1602 (Lines are open 8am–7pm, 365 days a year)

• Advice Lewisham Enquiry Line (operated by Citizens Advice Lewisham) – 0800 231 5453

Providing older people with quality assured Information, Advice and Guidance across Lewisham

We decrease financial hardship, improve living conditions and support older people to ensure their rights are upheld. We can provide advice through home visits, office appointments and over the telephone.

What can we help with?

The topics below are the things we usually support clients with:

- Welfare Benefits – checking benefit entitlement; helping to make new or renewal applications; grant applications for clients on low incomes
- Housing – help with reporting disrepair and similar issues; advice on housing rights and options
- Social care – advice on options for arranging care; understanding and challenging financial assessments

We signpost and refer people to where they can get suitable support on legal matters, debt and immigration.

Who we can help?

Our services are open to people over 60 and living in the London Borough of Lewisham. We cannot advise on all issues so please see the list above for an idea of what we typically help with.

Quality Mark

Our service provides free, confidential and non-judgemental advice in a person-centred way. We hold the Advice Quality Standard, which assures the quality and accuracy of the information and advice we provide.