Our Advice Workers provide older people with quality assured Information, Advice and Guidance across both Lewisham and Southwark.
We decrease financial hardship, improve living conditions and support older people to ensure their rights are upheld. We can provide advice through home visits, office appointments and over the telephone.
(Office appointments are currently closed due to the pandemic, and we are only arranging home visits in exceptional circumstances.)
We assist with a wide range of issues including:
- Welfare Benefits - we can check benefit entitlement and help with applications
- Housing - we can help with reporting disrepair and advising on housing options
- Community Care
- Utilities and other consumer issues
- Accessing Transport
Who can we help?
Our services are open to people over 60 and living in either the borough of Lewisham or Southwark. We cannot advise on all issues so please see the list above for an idea of what we typically help with.
We accept referrals via our SAIL (Safe and Independent Living) project in Southwark. For advice over the phone or face-to-face please contact us:
Telephone no: 020 7358 4077
You can also make a referral via the SAIL Southwark project here: SAIL Referral
For a telephone assessment or advice over the phone, please contact us:
Lewisham Advice Line* No: 0800 231 5453
To make a referral in Lewisham, please use the following link:
*We are proud members of the Advice Lewisham Consortium, and deliver our advice in Lewisham as part of this collaboration: you can visit their website here
Our service provides free, confidential and non-judgemental advice in a person-centred way. We hold the Advice Quality Standard, which assures the quality and accuracy of the information and advice we provide.