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Our Advice Workers provide older people with quality assured Information, Advice and Guidance across both Lewisham and Southwark.

Woman seeking advice on the phone

We decrease financial hardship, improve living conditions and support older people to ensure their rights are upheld. We can provide advice through home visits, office appointments and over the telephone.

(Office appointments are currently closed due to the pandemic, and we are only arranging home visits in exceptional circumstances.)

We assist with a wide range of issues including:

  • Welfare Benefits - we can check benefit entitlement and help with applications
  • Housing - we can help with reporting disrepair and advising on housing options
  • Community Care
  • Utilities and other consumer issues
  • Accessing Transport
We also signpost and refer people to where they can get suitable support on legal matters, debt and immigration.

Who can we help?

Our services are open to people over 60 and living in either the borough of Lewisham or Southwark. We cannot advise on all issues so please see the list above for an idea of what we typically help with.

Southwark Services

We accept referrals via our SAIL (Safe and Independent Living) project in Southwark. For advice over the phone or face-to-face please contact us:

Telephone no: 020 7358 4077                                             

Email: sail@ageuklands.org.uk

You can also make a referral via the SAIL Southwark project here: SAIL Referral

Lewisham Services

For a telephone assessment or advice over the phone, please contact us:

Lewisham Advice Line* No: 0800 231 5453 

To make a referral in Lewisham, please use the following link:

Lewisham Referral

*We are proud members of the Advice Lewisham Consortium, and deliver our advice in Lewisham as part of this collaboration: you can visit their website here    


Our service provides free, confidential and non-judgemental advice in a person-centred way. We hold the Advice Quality Standard, which assures the quality and accuracy of the information and advice we provide.

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney. You can reach the website by following the link below.

    Age UK information online