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Assistant Coordinator

Age UK Lincolnshire has been supporting people for over 65 years and continues to expand across the County to meet the rising demand for our fantastic services. We are looking for two Assistant Support Services Coordinator's to join our team and play their part in helping us fulfil our ambitious vision creating a world where older people flourish.

About the role

Full Time position:

  • Monday to Friday
  • 08:30 to 16:00
  • 35 hours per week
  • £24,687 per annum

Part Time Position

  • Monday to Friday
  • 09:30 to 15:00
  • 27.5 hours per week
  • £19,396 per annum (£24,687 FTE)

At the heart of our values-led service is the provision of safe, effective, caring, responsive and well-led, person-centred support. We strive to enable our clients to live fulfilling and independent lives with the dignity & respect they deserve at all times. We are therefore looking for a person with demonstrable knowledge, skills and experience of working with older adults; preferably in a homecare setting and who must be committed to delivering an outstanding service.

As an office based Assistant Coordinator for Age UK Lincolnshire, you will be responsible for assisting a team of Support Services Coordinators and Managers to deliver our highly regarded and well-established Support Services across a wide geographical area of Lincolnshire & North Lincolnshire.

In this challenging, busy and highly rewarding Assistant Coordinator role, you will be a key player and integral link between clients and the services provided to them. You will take new referrals, book initial client visits, client service reviews, plan Coordinators’ diaries and be responsible for daily task and email enquiries. You will undertake various administrative tasks including assisting with coordinating the workforce of Support Workers and gardeners who work remotely in local communities Countywide.

You will be an effective communicator, adept at prioritising your workload and communicating effectively with all members of the team to ensure the smooth running of our services and the department.

The role will be both rewarding and challenging and will include but is not limited to the following: 

  • Be the first point of contact for the Support Services Department. Process all client referrals received into the department in a friendly, efficient and timely manner.
  • Demonstrate a person-centred customer service approach by handling client calls in a proactive, caring, problem-solving way.
  • Be responsible for the management of incoming task and email enquiries on a daily basis, ensuring they are actioned in a timely manner.
  • Book initial client referral appointments and ongoing service reviews into Service Coordinators diaries.
  • Maintain effective, timely and clear communication with clients, Service Coordinators and external agencies, to ensure smooth running of the service and to maximise time management of external diary management / appointments and client visit schedules.
  • Support the department by ensuring uninterrupted service delivery for clients during planned and unplanned staff absence.
  • Support the department by providing a seamless provision; managing remote workers’ rota’s in the event of planned and unplanned client visit cancellations or a change in support needs.
  • Support and train remote workers in the use of our apps which are used to schedule and record client visits (no previous experience required).

 Essential:

  • Previous experience in a Customer Service setting
  • Committed to the provision of outstanding support services for our clients.
  • Evidence of using IT, common software packages (Outlook, Excel, Word,) and databases as an integral part of a role.
  • This role is subject to Disclosure and Barring Scheme.

If you would like to further your career in adult social care within an organisation dedicated to and passionate about ensuring the voice of older people is heard and valued; we would like to hear from you!

What we provide

  • Access to our Employee Assistance Programme provided by BUPA
  • Support from in-house Mental Health First Aiders
  • Access to the Blue Light Card
  • Charity Worker discounts, including a dedicated Age UK portal (AON)
  • Access to discounted tickets for events provided by Tickets for Good
  • Pension enrolment with company contribution
  • Opportunities for professional development and learning

How to apply

Please click here to complete our application form. We strongly encourage applicants to use the job description to complete their application, and to demonstrate their skills and suitability for the role.

CVs will not be accepted.

Closing Date: Sunday 9th August 2026

Interview Date: Wednesday 12th August 2026

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications.

Use of AI At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews. 

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.

Application Documents