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Team Leader – Hospital Avoidance & Response Team (HART)

Help Older People Flourish

Age UK Lincolnshire is a thriving local charity supporting more than 6,000 people every month across Lincolnshire. We are committed to helping older people remain independent, safe and connected within their communities.

We are currently seeking an enthusiastic, compassionate and motivated Team Leader to join our HART team.

This is a rewarding opportunity for an experienced care professional who enjoys leading and supporting others while continuing to deliver hands on care and emergency response services that make a real difference to people’s lives.

About the Role

As Team leader, you will play a vital role in ensuring the safe and effective operation of our Hospital Avoidance & Response Team. This is a dual-purpose position combining frontline support with leadership responsibilities.

You will respond to telecare activations, support people in their own homes, coordinate resources during urgent situations and lead a dedicated team to deliver high-quality, person-centred care.

  • Countywide role, based in Lincoln, Lincolnshire
  • 38.5 hours per week
  • £30,198 per annum
  • Rotational rota across 7 days
  • Shifts between 06:00 and 18:00

Your responsibilities will include:

Operational Leadership

  • Responding to telecare activations and emergency situations as a first responder.
  • Making informed operational decisions to ensure safe and effective service delivery.
  • Coordinating incoming calls and deploying appropriate resources to support individuals.
  • Providing hands-on support to people requiring care and assistance in their own homes.

Team Management

  • Leading and supporting staff during day-to-day operations.
  • Conducting supervisions, competency assessments and performance reviews.
  • Monitoring staff wellbeing, performance and compliance.
  • Supporting the recruitment, induction and development of new team members.

Training and Development

  • Ensuring mandatory training is completed and maintained across the team.
  • Assessing and supporting staff working towards the Care Certificate.
  • Mentoring and coaching colleagues to achieve their full potential.

Service Quality and Compliance

  • Completing audits and quality checks on reports and service records.
  • Ensuring compliance with CQC standards, organisational policies and best practice.
  • Accurately recording and managing operational data and documentation.
  • Promoting a culture of professionalism, respect and continuous improvement.

Rota and Resource Management

  • Assisting with rota planning and staffing allocation.
  • Managing short-notice staffing changes and ensuring service continuity.
  • Managing staffing concerns and escalating issues appropriately.

About you

  • Are you passionate about delivering high-quality care and support services?
  • Do you have the confidence and experience to lead and inspire a team?
  • Would you like to make a real difference to the lives of older people in your community while supporting them to remain independent at home?
  • We are looking for an enthusiastic, compassionate and motivated individual who can effectively balance operational leadership with frontline support.

Essential

  • Strong leadership and organisational skills.
  • Understanding of the needs of older people and those at risk.
  • Knowledge of CQC requirements and quality standards.
  • Excellent communication and interpersonal skills.
  • A compassionate, patient and person-centred approach.
  • Ability to work weekends as part of a rota.
  • Full UK driving licence and access to your own vehicle.
  • Commitment to ongoing learning and professional development.

Desirable

  • Experience within health, social care or customer service environments.
  • Previous experience supervising or leading staff.
  • NVQ Level 3 in Health & Social Care.
  • Experience using electronic care systems and databases.

If you would like to further your career within an organisation dedicated to ensuring the voice of older people is heard and valued, we'd love to hear from you.

What we offer

  • A supportive and friendly working environment.
  • Access to an Employee Assistance Programme provided by BUPA.
  • In-house Mental Health First Aider support.
  • Job satisfaction from making a meaningful difference every day.
  • Charity Worker discounts, including a dedicated Age UK portal.
  • Discounted tickets for events provided by Tickets for Good.
  • The opportunity to develop your leadership career within a growing organisation.

How to apply

Please click here to complete our application form. We encourage applicants to refer to the job description when completing their application, demonstrating their skills and suitability for the role.

CVs alone cannot be accepted.

Closing date: Flexible, we will review applications as they arrive, so please apply early.

Interview date: Due to the urgent need, we aim to interview suitable candidates as soon as possible.

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or emailing hr@ageuklincolnshire.org.uk.

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications.

Role subject to Disclosure and Barring Service checks.

Use of AI

At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.