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Support Services Coordinator (Maternity Cover) West Lindsey

Age UK Lincoln & South Lincolnshire is an independent local charity – a brand partner of Age UK – supporting more than 5,000 people every week. We have an exciting vacancy for a Support Services Coordinator (Maternity cover) who will be responsible for the efficient coordination of our established and well-respected Help in the Home, Lifestyle Support, Deep Clean, House Clearance and Laundry services.

  • 28 hours per week, Monday – Friday
  • Lincoln and West Lindsey
  • £21,099 per annum
  • Maternity Cover - with expected end date of January 2026
  • A driving licence is essential

Our vision, ‘a world where older people flourish’ is delivered through our commitment to our values and strategic priorities. 

Are you passionate about delivering high quality services?

Are you looking to make a difference in an organisation that holds our customers at the heart of all we do?

Would you like to make a real difference to the lives of older people in our community?

About the role

At the heart of our values-led service is the provision of safe, effective, caring, responsive and well-led person-centred support, enabling our clients to live fulfilling and independent lives with the dignity & respect they deserve at all times. We are therefore looking for an individual with demonstrable knowledge, skills and experience of working with older adults in a health and or/social care setting and who must be committed to delivering an outstanding service.

The role will be both rewarding and challenging and will include but is not limited to the following: 

  • Develop person-centred, outcome focused Support Plans in conjunction with clients and their families accessing the service
  • Provide regular support reviews and assessments for clients accessing the service
  • Empower clients to make their own choices, and reflect this in their support plans
  • Assisting in the selection and recruitment of Support Workers across our area of coverage
  • Assisting with induction and training of Support Workers
  • Undertake ongoing assessment, supervision and field observations of Support Workers
  • Ensuring safe staffing levels; organise rotas; manage and plan service delivery to provide the highest quality of support to clients
  • Respond proactively to day to day challenges and changes in support delivery requirements
  • On-going monitoring of communication systems.

What do we offer?

Age UK Lincoln & South Lincolnshire is an inclusive and innovative organisation that listens to our employees and clients to ensure they feel valued, respected and recognised. All employees have:

  • Access to our Employee Assistance Programme provided by BUPA
  • Support from in-house Mental Health First Aiders
  • Access to the Blue Light Card
  • Charity Worker discounts, including a dedicated Age UK portal (AON)
  • Access to discounted tickets for events provided by Tickets for Good
  • Pension enrolment with company contribution
  • Opportunities for professional development and learning

Role subject to Disclosure and Barring Scheme.

How to apply

Please click here to complete our application form. Please refer to the job description when completing your application, demonstrating your skills and suitability for the role.

CVs will not be accepted.

Closing Date: Monday 26th May 2025

Interview Date: Monday 2nd June 2025

If you would like to find out more, please email hr@ageuklsl.org.uk or call 0345 556 4144 and ask to speak to a member of the HR team.

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications.

Our Commitment to Safeguarding

Age UK Lincoln & South Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincoln & South Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.