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According to the NHS, more than 1 million older people say that they go over a month without speaking to a friend, neighbour or family member. This needs to change and we want to help.

At Age UK Lincoln & South Lincolnshire one of the ways we try to combat loneliness in later life is through our Befriending Service.

As we get older, we may find we spend more time on our own. This can sometimes feel lonely, boring or make us miss our friends or family.

If you or someone you know is missing the joy of regular conversation, Age UK Lincoln & South Lincolnshire can help.

Our FREE Telephone Befriending Service lets you enjoy conversation with someone over the phone, from the comfort of your own home.

We match over-60s with a friendly volunteer for a weekly chat. Many of our clients tell us their calls are the highlight of their week.

Who is the service for?

Our services are here for people in later life who’d like to talk to someone.

To join our service, you need to

  • Live in Lincoln or South Lincolnshire
  • have your own landline or mobile phone
  • be able to hear and be understood over the phone.
  • commit to a regular call at the same time each week.

As there is a high demand for these services we prioritise people who do not have relatives or friends living nearby and do not find it easy to leave their home, perhaps due to ill health or disability.

Is there anyone who can’t use our Telephone Befriending Service?

Our telephone friendship service may not be as helpful for people with memory loss, dementia or mental health issues who need a higher-level support. These conditions may affect the person's ability to build a telephone friendship and, in some instances, people with these conditions may actually find the calls more distressing.

If this applies to you or someone you know, we’ll be happy to try to help you find a local service which may be able to support you better.

Make an enquiry today -  just tell us a bit about yourself and we’ll do the rest. Call us on 03455 564 144 or contact us by email

Sign up to become a Befriender

There is currently a large demand for this service and we are looking for dedicated people to help us make a difference to the lives of older people across Lincoln & South Lincolnshire.