Service Manager – Information, Advice and Living Well Support
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Based in St Helens or Runcorn with travel across Mid Mersey
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35 hours per week £29,016 per annum
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Permanent | Full-time
Make a real difference to the lives of older people.
Are you a compassionate, organised, and motivated leader who thrives in a dynamic environment? Do you want your work to have a lasting impact in your community?
Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.
This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.
What you’ll do
- Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
- Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
- Dive service quality in line with Age UK’s standards and the Advice Quality Standard.
- Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
- Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.
What we’re looking for
- Proven experience in managing advice services or
- Demonstrable experience as a senior advisor with supervisory responsibilities
- Srong leadership skills and ability to support geographically dispersed teams.
- Knowledge of the health, social care, and welfare rights landscape.
- A confident communicator with excellent organisational and problem-solving skills.
- Commitment to equality, dignity, and independence in later life.
- Ability to travel independently across the Mid Mersey region.
Why Age UK Mid Mersey?
- Be part of a well-respected charity with a strong local presence and national backing.
- Work in a role that brings positive change to vulnerable older people every day.
- Benefit from supportive management, development opportunities, and a collaborative team culture.
- Help shape a service that’s responsive, inclusive, and life-changing.
Join us and be the difference.
Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.
This post is subject to an Enhanced DBS check.
For more information or to request an application pack, please contact: HR@aukmm.org.uk
You can send your CV to the above email address, shortlisted candidates must complete an application form
Key Dates
Closing date: Midnight Thursday 28th August
Interviews will be held on Tuesday 3rd and Wednesday 4th September
Please see below for full Job Description