Advice & Living Well Support

Email: enquiries@aukmm.org.uk
Telephone: 0300 003 1992

We offer free confidential up-to-date welfare rights advice and wraparound wellbeing support for people aged 50 plus and their significant others (families, carers, friends etc).

How we can help you

• We listen to your needs
• We explain the choices you have open to you.
• We help you with decisions about your life and to be legally and financially secure.
• If you want us to, we may be able to take action on your behalf.

Some examples of topics we can help with:

• Benefit check
• Form filling (benefits like Attendance Allowance, Pension Credits, Blue Badge, travel passes, pre-operation forms, state pensions and other money issues)
• Accessing care at home, social care assessment
• Caring for a loved one
• Energy support
• Scams and consumer advice
• Wellbeing - joining a new group, starting again to do activities of daily living
• Accessing information and services online
• Housing

& much more

And – if we are not able to help, we will try to put you in touch with people who can help.

How to access this service

To access this service please contact us on the phone number or email address listed at the top of this page. You can book an appointment at one of our offices in Runcorn or St Helens, at a convenient local venue or if you struggle to get out the house we can come to visit you at home.

Please note that his service is currently only available for residents of Halton, St Helens and Knowsley.

Where to find us?

Our Information and Advice Line is open Monday to Friday from 9.30am to 1pm.

We also offer face to face opportunities at our information surgeries where you can drop in to see us:

• Age UK Mid Mersey Office
44 Church Street
Runcorn (Old town)
WA7 1LR

Mondays 09:30am - 12:30pm

• Warrington Living Well Hub
26-30 Horsemarket Street
Warrington
WA1 1XL

First Tuesday of every month 01:30pm - 03:30pm
Digital Support at The Hub is available on the third Thursday of every month 09:30am - 11:00am

• Halton Link
Brook Street
Widnes
WA8 6NB

Fridays 09:30am - 13:30pm

Coming soon: Outreach Hubs in St Helens & Knowsley

Please note that our opening times may change so please check our social media pages for the most up to date opening hours.

For more information please contact us on the phone number or email address listed at the top of this page.

What people say about us

"I feel so much better after just speaking to the Living Well Officer. It was someone who really listened & took time with me … this is the most help I have had from someone … I will be telling people all about the service & how kind you are"

"I am visually impaired … you were a great help filling in a form with me"

"… very patient, very empathetic listening, very professional without making any judgements … helped me to overcome difficulties at a traumatic time"

"I came to find out about a blue badge and other services were also discussed that I didn’t know about … they really helped me"

More Information

Please click the link below to go to Age UK's Guide's & Factsheets for more information

Guides & Factsheets