Information & Advice
- Location: Age UK North East Lincolnshire
- Price: Free
Please note, this service is not available outside Age UK North East Lincolnshire - Head Office's catchment area.
Age UK North East Lincolnshire
27 Osborne Street
Grimsby
South Humberside
DN31 1EY
United Kingdom
Email: admin@ageuknelincs.org.uk
Telephone: 01472 344976
Website: https://www.ageuk.org.uk/northeastlincs/
Age UK North East Lincolnshire offers a free, impartial and confidential Information and Advice service for older people, their families and carers'. We specialise in providing quality assured, age-specific support to anyone over the age of fifty living within North east Lincolnshire.
What can we advise you on?
Our advisors are trained to help you on the following topics:
* Social Care - such as finding and funding care at home or in a residential setting
* Your income - including free benefits checks, help with applying for pension-age entitlements
e.g. Attendance Allowance, Pension credits etc and information regarding local and national
grants
* You Home - information and guidance on staying warm in your home
* Local services - those provided by AGE UK North East Lincolnshire and our partners across the
region
* Combatting isolation - supporting you to enjoy an active later life and find the social interaction
you require.
Having received both AQS (Advice Quality Standards) and CQS (Charity Quality Standards) awards for our services, you can be assured that we are committed to delivering the best in customer care and providing consistent, relevant advice to out clients.
What can you advise me on?
Our advisors are trained to help you on the following topics:
Social care - finding and funding care at home or in a residential setting
Your income - including benefits checks, help to apply for pension-age entitlements and information about local or national grants
Your home - information on staying warm at home and adaptations to help maintain
your wellbeing and independence
Local services - those provided by Age UK N E Linc's and our partners across the region.
Combating isolation - supporting you to enjoy an active later life and find the social interaction you need
Having received both AQS(advice Quality Standard) and CQS(Charity Quality Standard) awards for our services, you can be assured that we are committed to delivering the best in customer care and providing consistent, relevant advice to our clients. to find out more about Age UK N E Linc's awards, click on the link below
How do I access the service?
The best way to get in touch with our Information and Advice service is to call 01472 344976 option 1 for the Grimsby area and option 2 for Cleethorpes area. Our lines are open Monday to Friday 9am to 4pm but please be aware that during particularly busy times your call may be re-directed through to the AGE UK National helpline, if they are not able to help you then you will be referred to ourselves and we will contact you via a call back.
https://www.ageuk.org.uk/services/age-uk-advice-line/
How much does the service cost?
Our Information and Advice service is completely free to our clients, however we rely heavily on donations and funding to keep the service going. IF you would like to support our service, and ensure that it remains free to access for everyone, you can do so by making a donation, playing the local AGE UK North East Lincolnshire lottery or by shopping in our high street shop.
https://www.ageuk.org.uk/northeastlincs/get-involved/donate/
Online Information
We have collected a number of online resources to help you, help yourself including a range of information guides and factsheets for you to download.. Find out more about -
Money & Legal issues
Health & Wellbeing
Care & Support
Work & Learning
Winter Wellness
Excellence in I&A
We are proud to deliver a quality-assured Information and Advice service to our clients
The Age UK Information and Advice Quality Programme (IAQP) shows that we offer a quality assured service. The I&A team has worked hard to ensure that the Information and Advice service meets the required standard, meaning that people in N E Lincs receive a professional, high quality response to their enquiries. The quality marque demonstrates our commitment to customer care and to providing consistent, relevant and effective advice.
Organisational Excellence
We are proud to have achieved the Age UK Charity Quality Standard (CQS)
The externally-assured Age UK CQS award recognises the high standard of our performance as an organisation. It certifies that our organisation is well governed and managed, has a clear direction and strategy and is committed to ensuring the well-being and safety of older people, our volunteers and our staff.
Online Information
Money & Legal
supporting you with money worries, getting help with benefits, avoiding scams,
and dealing with legal issues
Care & Support
Helping you through the process of finding the care and support you need.
Work & Learning
Knowing your employment rights, help with retraining and finding a job, and advice on improving your tech skills.
Benefits Calculator
Age UK's benefit calculator can help you find out what benefits you could be owed. It's free to use and the details you provide are kept anonymous.
Coronavirus
Supporting you through the coronavirus pandemic.
Winter Wellness
helping you to help you stay safe, well and warm in the winter months
Health & Wellbeing
Information on age-related health issues, staying fit and well, along with advice about health services and leaving hospital.
Information Guides & Factsheets
Looking for something specific? Browse the full range of Age UK information guides and factsheets. All publications are free to download, no sign-up required.
Donate
The demand on our services continues to grow and we need your help so that we can continue to support the most isolated and vulnerable older people living in our area. Your donation could enable a call to a lonely older person, support someone who is socially isolated to access activities and events or provide much-needed information, advice and support in applying for benefits.
We rely on the generosity of the general public to continue providing free advice to older people of North East Lincolnshire. On average it costs Age UK N E Lincs £65 for an Information and Advice Officer to make a home visit to an older person in need. Our Engagement Officer service costs £10 for each visit made.
There a number of ways you can donate to Age UK NE Lincs, and all donations no matter what value are gratefully received and help us to really make a difference to older people in our community.
Privacy Policy
This Privacy Policy applies to Age UK N E Lincs
Age UK N E Lincs is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and services we offer via our Site, you are agreeing to be bound by this policy.
Please ring the following carefully to understand our views and practices regarding your personal data and how we will treat it?
This policy may change from time to time, so please check this page periodically.
Age UK N E Lincs is a registered charity(number 1150939) and Companies House (number 4107937). The registered address is 27 Osborne Street, Grimsby, North East Lincolnshire DN31 1EY
Cookies
Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. the cookies save some information about that user for when they access the site again in the future. You can find out what cookies The Age UK N E Lincs website use in the table on the link below.
For more information about the different types of cookies, visit the About Cookies Website.
Data Protection
Age UK N E Lincs would like to keep in touch with you to ley you know about the vital work we do for older people, our products and services. By submitting your email, address, and contact number on our site, you are agreeing to being contacted in these ways by Age UK N E Lincs. You can unsubscribe from these communications at any time.
If you do not wish to continue receiving information from us please email us or call us on 01472 344976.
Occasionally we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share it with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. you can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at admin@ageuknelincs.org.uk
Age UK N E Lincs are registered as a Data Controller with the Information Commissioner. Age UK N E Lincs is the Data Controller for the purposes of collecting your information on our Site.