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Location: Bradbury Centre, North Shields
Accountable to: Head of Charity Services
Reporting to: Senior Charity Operations Manager
Time commitment: Flexible, but minimum of 2 hours per day, at least 1 day per week Monday to Friday.

We are looking for an enthusiastic self-motivated individual with excellent time management and communication skills to join our Charity Coordination Team as a volunteer. You will be helping a fun team of individuals to provide an excellent and professional service to the people accessing our services.


  1. To provide support to the Charity team with organization, correspondence, & telephone calls to customers.
  2. To support office organisation, project management, deadline compliance, documentation and electronic files.
  3. To help the Senior Operations Manager and the Charity team facilitate internal communication across the Group.


  1. Provide professional and confidential management and administrative support.
  2. Using available systems to establish and maintain the smooth running of the Charity service, ensuring information is easily accessible and can be quickly retrieved.
  3. Support colleagues with diary management and preparation of reporting, customer service evaluations and case studies.
  4. Act as a point of contact for our customers, determining the importance and urgency of all enquiries, ensuring that all contacts at all levels are treated promptly, efficiently and courteously in a manner that ensures a positive image of the organisation.
  5. Provide support with correspondence management, including post and email.
  6. Managing electronic and paper based communication, both internal and external. Circulating information appropriately and bringing to the attention of others any matters requiring urgent attention.

Time commitment: Flexible, but minimum of 2 hours per day, at least 1 day per week Monday to Friday.

Age UK North Tyneside will provide you with:

  1. A full training and induction programme.
  2. A DBS check to enable you to interact 1:1 with our customers.
  3. On-going support from the Charity Co-Ordination Team, including regular check ins.
  4. Access to a network of other volunteers for advice and guidance.
  5. A volunteer reward and recognition program, to celebrate your achievements!

To apply, please call 0191 287 7011 or email

Why Volunteer

Age UK North Tyneside works solely for the benefit of older people and their carers living in the Borough of North Tyneside. Through volunteering, you are helping to make a positive difference to the lives of older people in your local community. Age UK North Tyneside recognises the benefit and value of volunteering and believes volunteering is an activity that should be open to all members of the community.

Volunteers often create a friendly and caring community, they bring skills and qualities adding value and experience, and many of our services could not happen without them.

Volunteers are people who give freely their time, abilities, skills and enthusiasm, without payment, in order to contribute something to their community. 

DWP has published new guidance on volunteering and claiming benefits:

The guidance aims to help claimants make informed decisions on volunteering and explains:

  • How many hours you can volunteer
  • What happens if you get a health or disability benefit
  • What expense you can claim

Benefits of Volunteering

There are many benefits to being a volunteer:

  • Learning new skills
  • Gaining work experience
  • Building your confidence and self esteem
  • Meeting new people and making new friends
  • Trying something new
  • Developing a skill, hobby or interest
  • Working as part of a team
  • Making a difference to your own life and the lives of others
  • As a way of saying thank-you to our volunteers we arrange regular social events and presentations for them

We will provide you with travel expenses and training opportunities. Your time, skills and enthusiasm make a very big difference to the lives of older people. Without your help, most of our work would not be possible. We will help you get the most out of your voluntary work by giving you support and training.

Volunteers may also qualify for a huge range of money saving deals and vouchers, from mouth watering restaurant vouchers, discount holidays, money off fashion fixes through to deals on gym membership, mobile phones, and utilities. Find out more on the Charity Workers Discount website.

How To Get Involved

It’s easy to become a volunteer and we welcome people of all ages and from all backgrounds, who bring with them their much needed experience and support. Have a look at the roles we have on offer in the Current Volunteering Opportunities section. If you would like to volunteer, please request a registration form from our HR Team by emailing

If you would like a registration form sent to you in the post, please call 0191 287 7011. You can return completed paper forms to the address below:

Volunteering Team
Age UK North Tyneside
Bradbury Centre
13 Saville Street West,
North Shields
NE29 6QP
Telephone: 0191 287 7011


Next Steps

On receiving your completed form we will then invite you in for an interview to discuss your form further, and talk about the current volunteer opportunities we have available which may suit you. Please be aware that the volunteer process can take up to 4-6 weeks due to the reference checks, DBS checks, and processes we have to follow before a volunteer can begin their placement.

If you have any queries, please do not hesitate to contact the volunteering team on 0191 287 7011 or email

We hope that you will find your involvement with Age UK North Tyneside rewarding and interesting and look forward to working with you in the near future.