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We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.

  • Who we are

The Age UK North Tyneside Group was established in 1972 as a registered charity, became a Company Limited by Guarantee in 1987 and is a Brand Partner of the Age UK national Charity (i.e. a Brand Partner is a number of independent Charities which share the same name, values and standards).

The Group is governed by a Board of Trustees and managed by the Group Chief Executive who is supported by a Group Deputy Chief Executive, four Heads of Service (Head of Corporate Support & Data Protection, Head of Professional Care Services, Head of Finance and Head of Community Services) and an Executive Assistant.  The operational structure includes a strong Finance Team, specialist Human Resource support, a Training Department, Health, Social Care & Wellbeing Teams, a Community Service Team, a Customer Services and Marketing Team and an Information & Advice Team.

The organisation has grown to become the largest local voluntary organisation in the borough, with a turnover of circa. £5.5m, 250+ staff and 135+ volunteers providing a wide range of services in response to the local situation and needs of older people in North Tyneside which include:

  • Care at Home Service (Regulated activity)
  • Domestic & Shopping Service
  • Wellbeing Services including a Dementia Specialist Centre
  • Enabling & Befriending Service
  • Hospital Discharge Service
  • Social Prescribing Service
  • Information & Advice Service
  • Community Services and Activities
  • Integrated Care Services
  • Dementia Services
  • Volunteering opportunities
  • Campaigning and influencing work
  • Financial Products and Services


Our Vision
A World where everyone enjoys later life

Our Mission
To help people make more of life

Our Ambitions

  • Everyone can love later life
  • Everyone has a decent standard of living
  • Everyone can enjoy the healthiest possible life
  • Everyone can access high quality health and social care services
  • Everyone feels comfortable, safe and secure at home
  • Everyone feels valued by their local community with opportunities to join in, volunteer, learn and work
  • Everyone can have their voice heard and can influence decisions that affect their lives


Our Values

  • Optimistic         - we welcome challenges with confidence
  • Inclusive           - we involve, consult and work together
  • Dedicated         - we work to achieve positive outcomes for individuals
  • Enabling           - we support people to achieve their ambitions
  • Responsive       - we encourage a high performing well motivated, adaptable workforce  
  • Realistic            - we are open and truthful



Our Aims

  • Aim 1 - As experts in older peoples’ issues:  Provide accessible information, advice and guidance
  • Aim 2 - As a quality service provider: Expand the range and reach of professional care and support services
  • Aim 3 - As an established and respected local organisation: Engage more older people in preventative activities
  • Aim 4 - As a campaigning and influencing organisation: Work to make North Tyneside a more age friendly place to live
  • Aim 5 - As a local employer: Be recognised as an Employer of Choice
  • Aim 6 - As an Age UK Brand Partner: Commit to the Age UK Shared Strategy and developing effective partnerships with a range of organisations to achieve our ambitions

 

Where you can find us

Our main office is based at the Bradbury Centre in North Shields and we also have a charity shop in North Shields.

Visit our contact us page

Visit our charity shops page

How we are funded

We rely on your support to keep serving the community. We are supported by donations from the public, income from our charity shops, and some charitable grants.

What we do

  • We give advice

    Our trained advisors offer free information and advice to older people and their families. In 2016/17 our advisers helped local older people to claim over ££1,062,912 that they were entitled to.

  • We offer home help

    Through EveryDay, the professional home care provider from Age UK North Tyneside, we provide Care and Support to 400 individuals to remain safely in their own homes

  • Dementia Services

    We help people with dementia and their carers to live fulfilling and rewarding lives. Our social and craft activities, and the services of specialist dementia (Admiral) nurses assist older people in 'Making more of life'.

  • We provide activities

    We run a wide range of activity groups and events, such as lunch clubs and exercise classes, giving older people the opportunity to keep fit, socialise, or learn a new skill.

Meet our people