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Age UK North Tyneside has been helping older people in North Tyneside since 1972. In that time, we have received many compliments on our professional staff and wonderful volunteers.

Below is just some of the amazing feedback we've received over the years. If you'd like to leave feedback about the service you've received, we'd love to hear from you. Please call us on 0191 280 8484 or get in touch online.

Information and Advice

"I'd encourage anyone to approach Age UK North Tyneside for help, advice and support, don't hesitate to get in touch. If you don't buy the raffle ticket you'll never claim a prize and for us this was the best prize we could have hoped for. We'd not have dreamt of reapplying had we not been encouraged by Age UK North Tyneside to do so and Tom has been amazing, he's supported us every step of the way. This has improved our lives beyond belief."
 - Keith, December 2023

"We have enjoyed our overall experience, and meeting new people. Age UK North Tyneside's staff have been incredibly helpful and supportive."
 - June, July 2022

"I don't know what we would have done without the support we've received from Age UK North Tyneside. I wouldn't have known where to start with claiming benefits. The service is amazing. They are so friendly and helpful, it's made a massive difference for us both."
 - Ann, February 2022

"I can't believe all of the help I have been given by Age UK North Tyneside. The advisers are really helpful and kind. I will definitely recommend their service to people I know."
 - Doris, October 2021

"Lindsay helped me and it was wonderful. I give her 10 out of 10, in fact 20 out of 10! I couldn't have asked for anything better, what you did was successful, I couldn't have done this without your help. Thank you from the bottom of my heart."
 - Irene, August 2021

"Dear Lindsay, Ronnie and myself would like to say many thanks for all your help. We are so grateful and it's a relief not to be worrying about money and paying bills. Many thanks and best wishes."
 - Margaret and Ronnie, May 2021

"I have never had as much help from anyone as I have had from Age UK North Tyneside. I thought you were the most kind and caring people. I am so thankful."
 - Naseem, January 2020

"I didn't have a clue where to start to look for care and support for my mother. Anna gave me all the information I need to plan for when re-ablement stops. I would like to thank her."
 - Susan, June 2019

To find out more about our Information & Advice service, call us on 0191 280 8484 or click here.


"The sessions have given me the confidence to do more, within my capabilities. I feel a lot stronger and don't get out of breath as much."
 - Paul, November 2023

"I used to struggle to get dressed and undressed with a frozen shoulder. After doing the exercises I have improved so much. I'm so happy. My confidence has improved so much."
 - Carole, March 2023

"It feels like my anxiety has gone out of the window when I come here on a Monday morning."
 - Liz, March 2023

"I am now more confident on my feet and Jonathan has taught me a few adaptations to make things more manageable, including reducing stiffness in my neck which I deal with regularly because of my stroke."
 - Dawn, April 2022

To find out more about our HomeFit groups, call us on 07759 123 416 or click here.

Strength and Balance

"I really enjoyed the course and have learned so much from it. I feel that I have gained strength from doing the exercises and awareness which has changed the way I do things. We had a lovely group and Laura made it extremely interesting."
 - Terry, November 2023

To find out more about our Strength & Balance classes, call us on 07923 131 206 or click here.

Admiral Nurses

"I find the Admiral Nurse service in North Tyneside invaluable. When my mum was diagnosed I didn't have a clue what to do or who to turn to, but the Admiral Nurses have all the information for carers as well as listening to a multitude of issues. I honestly can't recommend the Admiral Nurse service enough, there's nothing else like it and they support a great many people."
 - Mary, June 2023

"We have received incalculable benefits from the Admiral Nurse. Without her help, I don't know how I could have coped and where we would be today. Thank you, Kirsty."
 - Joan, March 2023

"We are deeply thankful we were lucky enough to have this service in our locality."
 - Jan, November 2021

"Many thanks for all your help this past year, it has been invaluable. You prevented me from "going under" with your professionalism, caring, kindness and friendship. I did not realise how much I needed Admiral Nurse care until I received it, so, many, many thanks to especially yourself and all the Admiral team for a worthy job well done. Keep up the good work. Grateful appreciation."
 - Elaine, November 2019

To find out more about our Admiral Nurses, call us on 07923 131 207 or click here.

Health and Wellness

"All of Nicola's classes make me feel alive."
 - Susan, June 2023

"The instructors are very friendly and encouraging and we look forwards to the sessions. The teachers are all very good."
 - Christine, April 2023

"I want to thank Age UK North Tyneside and Nicola for making me feel so comfortable and bringing me on so much, not just physically but mentally too."
 - Tony, April 2023

"We've liked all the activities we have done so far and are looking forward to the new ones... it's an extremely good idea... there's something for everyone."
 - Dee and Dianne, March 2023

To find out more about our Health & Wellness groups, call us on 07974 185 070 or click here.

CARE Point

"Stacey has been a great help. She is very good at her job, very caring and I would recommend her and Age UK North Tyneside anytime. They have helped me a lot, I will always keep in touch."
 - Jim, May 2023

"I really appreciate what Age UK North Tyneside are doing for me otherwise nothing would have got done."
 - Henry, September 2022

"Everyone has been so helpful, I can't thank them enough."
 - Mercy, March 2022

"The personal attention was perfect. I'm looking forward to the next few weeks to get out walking. I couldn't have done the last few months without you."
 - Joan, January 2022

"No doctor has ever done what Age UK North Tyneside have done for me."
 - Violet, October 2021

"I've enjoyed the visits and chats with Rachel and Shanaz from CARE Point. They are nice company and lovely to speak to. I have decided to go to the men's lunch club twice each week and I'm very keen to return to the wellbeing centre soon."
 - David, September 2021

Support for Ex-Services

"We are extremely grateful to Age UK North Tyneside for their advice and ongoing support to us. We've been very fortunate to be able to access these services when we really do need them most and the additional support will be a real help to us both. We'd certainly recommend their services."
 - Peggy, April 2023

"The service I have received from Age UK North Tyneside has been excellent and has provided me with an outlet to do something other than what my normal daily routine. It's where I can interact, talk, and meet new people for my own mental wellbeing."
 - Terry, June 2022

"The service I have received from Cheryl has been very good and she has been very welcoming. It has got me out of the house, and meeting other people, and something to look forward to again."
 - Jack, May 2022

To find out more about our Support for Ex-Services, call us on 0191 280 8484 or click here.


"I've been so impressed with all the people I have met through Age UK North Tyneside, both staff and service users. It's a great service and I am really proud to be part of it."
 - John, September 2022

"I have found the support from the Age UK North Tyneside coordinators has been very helpful. The regular calls were very useful for me. If I had any concerns I felt confident they would listen to me."
 - Maureen, February 2022

"I hadn't realised how much I missed speaking to other people other than my family. I enjoy chatting to Shirley, she makes my day, we have a good laugh as she is a great character."
 - Lynda, January 2022

"I speak with Carole, the coordinator, regularly and she talks to me about any concerns I have. She keeps me on the straight and narrow and when I talk to my befriender we never stop laughing on the phone."
 - Shirley, January 2022

"It's very good. It's like we've been friends for years. We can talk about anything and everything."
 - Peter, September 2021

"Befriending really works and I am proud to be a part of this amazing service."
 - Sandra, September 2021


Digitally Connected

"It's very good. The service is wonderful and the attention you get is wonderful too and the conversations are great. I really enjoy it."
 - Norman, April 2022

Healthy Habits

"I've really enjoyed being part of this group. Thank you to Age UK North Tyneside for putting on these sessions."
 - Dorothy, January 2022

"I would like to recommend Healthy Habits, as it helped me to get through difficult times, offering me sound advice which was easy to follow and continues to do so."
 - Leon, June 2021

Customer Services

"Thank you very much for all your support and patience in finding me a fantastic domestic worker. I am very pleased and appreciate your help and encouragement."
 - Brenda, September 2019

To speak to our Customer Services team, call us on 0191 280 8484 or click here.