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younger woman laughing with older woman at home

Age UK Sutton’s Help at Home service supports older people with:

  • Food and groceries shopping - delivered to the door or put away
  • Housekeeping, cleaning and light domestic tasks
  • Companionship - someone to be listening and supportive
  • Wellbeing checks and onward referral if needed

Our Help at Home Support workers:

  • Are individually matched to customers based on needs assessment
  • Are DBS and reference checked
  • Receive safety guidance, training and PPE provided by Age UK Sutton

Help at Home offers customers peace of mind: 

  •  See the same regular worker at each visit
  • Receive a holistic needs assessment completed by trained professional
  • Cashless payment systems for invoices and shopping
  • Benefit entitlement advice and application support -which in some cases can cover some or all the cost of the required level of service

To make a referral please contact our Help at Home Coordinator today via email to: helpathome@ageuksutton.org.uk or by telephone: 020 8078 0002

Help at Home is Age UK Sutton’s Social Enterprise service.  It is a charged for service, with all profits supporting Age UK Sutton’s work in the community across the London Borough of Sutton.

Call us: 020 8078 0002

Email: info@ageuksutton.org.uk

How does our Help at Home service work?

If you'd like to take up our Help at Home service, an appointment will be made for our social care assessor to visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.

Once an assessment is completed, we will identify a support worker who can meet your requirements. We think it's very important for you to have a good rapport with your support worker. We take great care when making a match, taking into consideration personality and requirements.

After all, this is a person you/your loved one will be seeing regularly, and a friendly relationship between our support workers and the people they help is what we aspire to and proactively build.

Our support workers are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role.

Once a match has been made, you will be introduced to your Age UK Sutton support worker by a social care assessor During this facilitated visit, the support you require and hours will be reconfirmed.

To ensure service standards are maintained, we monitor your relationship with your support worker to ensure that all is going well. We encourage feedback so we can continue to develop and improve our services.

Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.

Payment information

We strive to maintain competitive rates that are affordable for our clients, while still allowing us to cover the costs of providing the service. We help clients to apply for Attendance Allowance to help cover the cost of the service, as well as other benefits to ensure they receive everything they are entitled to.

The services charges £19.50 per hour. The minimum number of hours per month is four hours - these can be delivered weekly or fortnightly. Payments for the service are collected monthly in arrears by Direct Debit on or around the end of each month.

Debit/Credit Card Information

Card transactions will appear as Payacharity on your credit card / bank statement. We can only accept payment by debit or credit card on transactions of £10 or over

Cancellations

You have 14 days from entering into a service contract in which you can cancel your contract. A cancellation request will be accepted at any time within this period.

If you specifically want the service to begin prior to the expiry of the cancellation period before deciding to cancel, you may be required to make a reasonable payment to cover the service delivered up to the point of cancellation.

Cancellation should be made in writing to: Age UK Sutton, Sutton Gate, 1 Carshalton Road, Sutton SM1 4LE or by email to helpathome@ageuksutton.org.uk

Refunds

All refunds will be made by CHEQUE or BACS. Refunds can take 8 working days to process.

 

Other information you may find helpful