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Enjoy your life at home with our trusted, affordable help at home service. 

younger woman laughing with older woman at home

We make a real and positive difference to people's lives by supporting them in their home or out in the community.

Our Help at Home service can be tailored to suit your needs. 

You tell us what you want done and when, and we'll make it happen. Following an assessment by one of our experienced social care assessors, your dedicated support worker can assist you or your loved ones to carry out a variety of tasks in and around the home safely, so you can maintain your independence while enjoying everything later life has to offer. 

We can also help you apply for Attendance Allowance, to help cover the cost. 

What's more, because of our close working relationships with health and social care professionals, we can coordinate with them when putting in place a package of support. 

We can help with: 

  • Accompanied outings and companionship. 
  • Respite and sitting-in service. 
  • Assistance to run errands and attend appointments. 
  • Shopping and meal preparation
  • Prescription collection and medication prompting
  • Cleaning and housekeeping
  • Additional support tailored to your needs.

 We'll also connect you to other services:

  • Check if you're getting all the income you're entitled to
  • Help with filling out complicated forms
  • Garden maintenance and clearing
  • Recommending a trusted trader
  • Befriending
  • Computer classes 
  • Exercise classes & other activities 

Call us: 020 8770 4091

Email: helpathome@ageuksutton.org.uk

How does our Help at Home service work?

If you'd like to take up our Help at Home service, an appointment will be made for our social care assessor to visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.

Once an assessment is completed, we will identify a support worker who can meet your requirements. We think it's very important for you to have a good rapport with your support worker. We take great care when making a match, taking into consideration personality and requirements.

After all, this is a person you/your loved one will be seeing regularly, and a friendly relationship between our support workers and the people they help is what we aspire to and proactively build.

Our support workers are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role.

Once a match has been made, you will be introduced to your Age UK Sutton support worker by a social care assessor During this facilitated visit, the support you require and hours will be reconfirmed.

To ensure service standards are maintained, we monitor your relationship with your support worker to ensure that all is going well. We encourage feedback so we can continue to develop and improve our services.

Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.

Payment information

We strive to maintain competitive rates that are affordable for our clients, while still allowing us to cover the costs of providing the service. We help clients to apply for Attendance Allowance to help cover the cost of the service, as well as other benefits to ensure they receive everything they are entitled to.

The services charges £18.50 per hour. The minimum number of hours per month is four hours - these can be delivered weekly or fortnightly. Payments for the service are collected monthly in arrears by Direct Debit on or around the end of each month.

Debit/Credit Card Information

Card transactions will appear as Payacharity on your credit card / bank statement. We can only accept payment by debit or credit card on transactions of £10 or over

Cancellations

You have 14 days from entering into a service contract in which you can cancel your contract. A cancellation request will be accepted at any time within this period.

If you specifically want the service to begin prior to the expiry of the cancellation period before deciding to cancel, you may be required to make a reasonable payment to cover the service delivered up to the point of cancellation.

Cancellation should be made in writing to: Age UK Sutton, 2 Lower Square, Civic Offices, St Nicholas Way, Sutton, SM1 1EA or by email to helpathome@ageuksutton.org.uk

Refunds

All refunds will be made by CHEQUE or BACS. Refunds can take 8 working days to process.

 

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