Here's how you can get in touch with Age UK Sutton.
Our main office:
Unit 1 & 2, Lower Square
St. Nicholas Way
Sutton, SM1 1EA
Our offices are located right next door to the Sutton Civic Offices, on the Sutton High Street
Phone number: 020 8770 4090
Compliments, Complaints and Feedback
Your feedback is important to us
We are committed to improving our services. You can use this form to make a complaint, raise a safeguarding concern, or make a comment/suggestion about how we might improve our services, or just to say thank you to staff or a volunteer
As a customer of Age UK Sutton, you have a right to complain if you are not satisfied. If you have a complaint about a service, the first thing to do is talk to the person you normally deal with at Age UK Sutton. Your complaint will be treated in strict confidence. Very often, this is all that is needed to resolve the problem.
If you are not satisfied with the response or feel unable to discuss it with the individual, then please use the online form above to contact us or submit your complaint marked for the attention of the CEO to our offices (address above).
We will acknowledge your complaint in writing within five working days. Your complaint will be dealt with as quickly as possible. We will write to inform you of the outcome.
Report a safeguarding concern
All of us have a right to a life free from violence and abuse
Some of us are more at risk of abuse than others due to our age, disability, physical or mental ill health or substance misuse. We are committed to a 'zero tolerance' approach to the abuse of vulnerable adults.
- Abuse is when someone does or says things to make you upset or frightened
- You may be scared to speak out or to stop them
- You may be abused on purpose or by someone who may not realise that what they are doing is abusive
- It can be when someone has power over you and you do not agree to what is happening
- It may be due to neglect
If you are concerned about the way you or someone you know, is being treated, please contact us using the online form above.
If you would like to speak to a member of our team urgently, you call 020 8770 4090.
You can also contact the Sutton Council’s Adults and Safeguarding Referral Point on 020 8770 4565, or firstname.lastname@example.org
In an emergency call the police on 999