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Here's how you can get in touch with Age UK Sutton.

You can contact us by post, email or using our Contact us online form below. You can also drop-in to our office (see operating hours).

Our main office:
Unit 1 & 2, Lower Square
St. Nicholas Way 
Sutton, SM1 1EA

Our offices are located right next door to the Sutton Civic Offices, on the Sutton High Street 

Phone number: 020 8770 4090

Email: info@ageuksutton.org.uk

Operating Hours: The Information & Advice office is open Monday to Friday, 9.00am to 5.00pm and Saturday, 10.00am to 2.00pm. Our main office operates from Monday to Friday, 9.00am to 5.30pm. 


Contact us online 

If you have an enquiry for us, you can use this form to get in touch with us online. If you wish to make a specific referral to the Home from Hospital service, please contact them directly 

Please leave a contact number or email, or both, to make sure that we can contact you back.

My enquiry is about

We will only use the email address (or telephone number) to contact you about your specific enquiry. For further details on how your data is used and stored, please see our privacy policy.

How did you hear about us?

Compliments, Complaints and Feedback

Your feedback is important to us

We are committed to improving our services. You can use this form to make a complaint, raise a safeguarding concern, or make a comment/suggestion about how we might improve our services, or just to say thank you to staff or a volunteer

As a customer of Age UK Sutton, you have a right to complain if you are not satisfied. If you have a complaint about a service, the first thing to do is talk to the person you normally deal with at Age UK Sutton. Your complaint will be treated in strict confidence. Very often, this is all that is needed to resolve the problem.

If you are not satisfied with the response or feel unable to discuss it with the individual, then please use the online form above to contact us or submit your complaint marked for the attention of the CEO to our offices (address above). 

We will acknowledge your complaint in writing within five working days. Your complaint will be dealt with as quickly as possible. We will write to inform you of the outcome.

Report a safeguarding concern

All of us have a right to a life free from violence and abuse

Some of us are more at risk of abuse than others due to our age, disability, physical or mental ill health or substance misuse. We are committed to a 'zero tolerance' approach to the abuse of vulnerable adults.

  • Abuse is when someone does or says things to make you upset or frightened
  • You may be scared to speak out or to stop them
  • You may be abused on purpose or by someone who may not realise that what they are doing is abusive
  • It can be when someone has power over you and you do not agree to what is happening 
  • It may be due to neglect

If you are concerned about the way you or someone you know, is being treated, please contact us using the online form above. 

If you would like to speak to a member of our team urgently, you call 020 8770 4090. 

You can also contact the Sutton Council’s Adults and Safeguarding Referral Point on 020 8770 4565, or referralpoint@sutton.gov.uk

In an emergency call the police on 999

 

Other information you may find helpful