Information and advice

Our Community Support team, support people 50+ with regulated Information and Advice, action plans, support and getting access to appropriate national and local services.  

We often meet people who have encountered a life changing event or situation that requires someone to talk it through with and to make an action plan based on their own goals and ambitions.

We can help you think about “What matters to me?” and work with you to manage and overcome challenges in your circumstances.   

How to access the service

You can access our Community Support Information and Advice service in a number of ways: 

• By phone: 020 8078 0002, 9am-5pm Monday to Friday – if one of our trained team cannot take your call it will be diverted to the national charity ‘Age UK’s Advice Line’ – they will be able to offer you information but may need to take a message for one of our local team to return your call. Please be aware that you may be on hold for up to 10 minutes to ‘Advice Line’ and if you prefer you can try our number again later on.
• By email: info@ageuksutton.org.uk – we will respond to emails within 2 working days from 9:00am the day after you sent the email.  
• At our office:  We have been advised that it is safe to resume face-to-face appointments, these need to be booked in advance and we will ask if you have any Covid related symptoms when you visit and may need to rearrange if we feel it is required to keep everyone safe. These appointments last approximately 45 minutes, and give you an opportunity to see one of our trained advisers. Some issues may require longer we will advise you ahead of time. You can book by calling, or emailing the team to arrange.  
• Drop In: our building is currently closed to the public for drop in visitors, if you have an emergency please do call the doorbell at the front entrance to see a staff member. You may be asked to return for a booked appointment based on your situation.   
• Home visits: these are for people who are housebound and unable to leave their homes. 
• Outreach: information sessions are held at locations across the borough and are often available as drop in services – if you would like to know where we will be please call us for more information. 

Topics we cover:

Our trained advisers can help you with the following topics: 

• Social care - such as finding a care home or getting some help at home, and how it's funded. 
• Your income - including free Income Maximisation checks, help with applying for benefits and pension advice, and appeals. 
• Your home - information on housing options, staying safe and warm at home, home adaptations and how to prevent falls. 
• Your health - including information on age-related health conditions and dealing with health services.  
• Legal matters - help to access support with wills, Power of Attorney, and how to deal with an estate. 
• Local services - information on services available in Sutton, and how to access them.  
• Transport - travel options available in Sutton, help to apply for Oyster 60+, Taxi Cards, Freedom Passes, Blue Badges and booking online private hire vehicles. 
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Advice Link Partnership Sutton

We are proud to be part of the Advice Link Partnership Sutton (ALPS), giving residents of Sutton a single access point for free, confidential, independent and impartial information and advice.

Contact ALPS