Volunteer Hub Donations Sorter

About Age UK Wiltshire’s Charity Shops 

We have four charity shops where people can buy or donate preloved clothes, books, homeware and other items.  As well as retail spaces, our shops also act as an invaluable information point in the community with leaflets in store promoting a wide range of information, products, and services available to older people and their families.  

What does a Hub Donations Sorter do?  

Donation Sorters play a key role in maximising the value of every donation. Our Donation Sorters strive to keep our Swindon Hub running smoothly by helping us make the very best use of every item generously donated to us. They work as part of a dedicated team to sort, organise and prepare stock so that our charity shops can raise vital funds needed to further our mission of supporting older people in the local community.  The usual tasks carried out are: 

• Work as part of a team of dedicated volunteers who processes donation at our Hub 

• Sort donations of preloved clothes, books, homeware etc into saleable stock and items for recycling 

• Identify high value donations that may be suitable for auction or online sale 

• Help maintain a safe, tidy and well‑organised workspace, including clearing rubbish when needed 

• Support the smooth flow of stock from the Hub to our shops, ensuring items are ready for pricing and display 

• Undertake any other duties as and when necessary 

How much time do I need to Commit? 

As a Donation Sorter, we ask for a minimum weekly commitment of 3 hours at our Hub in Swindon, but if you’re up for it, you’re welcome to help as often as you like, your time and energy are always appreciated!  

Along with initial training and induction, volunteers need to join support meetings and may need to attend additional training as necessary.  We would love for you to come along to Age UK Wiltshire’s Bi-Annual get-togethers too. It’s a great chance to connect and stay updated. 

What skills do I need to have? 

We’re looking for Volunteers who want to support our Charity Shops to raise the vital funds needed to further our mission of supporting older people in the local community. 

• A friendly and positive attitude – someone who enjoys being part of a supportive team and contributing to a shared mission 

• A good eye for detail – able to sort donations accurately into saleable items, recyclable items, and potential high‑value goods 

• A proactive mindset – confident asking questions, offering help, and getting stuck in wherever needed 

• Strong organisational skills – able to stay focused and tidy in a busy, fast‑moving environment where no two bags of donations are ever the same 

• Comfortable with practical tasks – happy to roll up your sleeves for a hands‑on role involving sorting stock, lifting light items, and being on your feet 

• Respect and discrete – handling all donations, including personal items, with care, sensitivity and discretion 

• An enjoyment of spotting hidden gems – such as designer labels, quality brands, or vintage treasures 

• A passion for sustainability – perfect for someone who cares about recycling, reducing waste, and protecting our planet 

What will I get out of Volunteering for Age UK Wiltshire? 

• An informative induction to Age UK Wiltshire, where you'll discover all the amazing services we offer. 

• Access to engaging online training courses covering essential topics like Safeguarding, Equality, Diversity & Inclusion, and Health & Safety. 

• We’ve got you covered with out-of-pocket expenses. 

• Be part of a supportive team that helps you grow and share new ideas. 

What are the practical considerations? 

You must be 18yrs or over, prepared to undertake the training requirements and meet the time commitments in this Volunteer role profile.