Volunteer Online Seller

About Age UK Wiltshire’s Charity Shops 

We have four charity shops where people can buy or donate preloved clothes, books, homeware and other items.  We also have an online shop on eBay and are looking to expand to sell on other online places, such as vinted.  

What does a Volunteer Online Seller do?  

Our Online Seller play a key role in maximising the value of every donation. Selling high value goods online helps us make the very best use of every item generously donated to us. They work as part of a dedicated team to sort, organise and prepare stock so that our online eBay shop can raise vital funds needed to further our mission of supporting older people in the local community.  The usual tasks carried out are: 

• Work as part of a team of dedicated volunteers who processes donation at our Hub 

• Identify high value donations that may be suitable for auction or online sale 

• Support the smooth flow of stock from the Hub to our online shop 

• Ensure items are photographed, priced and accurately listed on eBay 

• Respond to eBay inbox messages 

• Flag any refunds or claims lodged with the Senior Commercial Manager 

• Wrap and package items for posting including adding address details 

• Undertake any other duties as and when necessary 

How much time do I need to Commit? 

As an Online Seller, we ask for a minimum weekly commitment of 3 hours at our Hub in Swindon, but if you’re up for it, you’re welcome to help as often as you like, your time and energy are always appreciated!  

Along with initial training and induction, volunteers need to join support meetings and may need to attend additional training as necessary.  We would love for you to come along to Age UK Wiltshire’s Bi-Annual get-togethers too. It’s a great chance to connect and stay updated. 

What skills do I need to have? 

We’re looking for Volunteers who want to support our Charity to raise the vital funds needed to further our mission of supporting older people in the local community. 

• An everyday digital user – you do not need to be an expert just someone who is comfortable using digital tools 

• A friendly and positive attitude – someone who enjoys being part of a supportive team and contributing to a shared mission 

• A good eye for detail – able to spot potential high‑value goods 

• A proactive mindset – confident asking questions, offering help, and getting stuck in wherever needed 

• Strong organisational skills – able to stay focused and tidy in a busy, fast‑moving environment where no two bags of donations are ever the same 

• Respect and discrete – handling all donations, including personal items, with care, sensitivity and discretion 

• An enjoyment of spotting hidden gems – such as designer labels, quality brands, or vintage treasures 

• A passion for sustainability – perfect for someone who cares about recycling, reducing waste, and protecting our planet 

What will I get out of Volunteering for Age UK Wiltshire? 

• An informative induction to Age UK Wiltshire, where you'll discover all the amazing services we offer. 

• Access to engaging online training courses covering essential topics like Safeguarding, Equality, Diversity & Inclusion, and Health & Safety. 

• We’ve got you covered with out-of-pocket expenses. 

• Be part of a supportive team that helps you grow and share new ideas. 

What are the practical considerations? 

You must be 18yrs or over, prepared to undertake the training requirements and meet the time commitments in this Volunteer role profile.