Age UK uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them. Read more about cookies
Skip to content

Our Wellbeing programme provides short-term support to help older people regain their confidence to go out and about and re-develop their connections in the community.  

What do we mean by wellbeing?

Every aspect of someone’s life can influence their state of wellbeing.  Factors that enhance a sense of wellbeing can include the tangible, like having enough money or somewhere safe to live and the less tangible such as having close friends or having a sense of purpose.

As we get older, changes in our circumstances or health can have an adverse effect on our sense of wellbeing and we may find it harder to cope with every day life and lose the confidence to get out and about.  Often, addressing the more tangible factors affecting our wellbeing is all that's required to help us feel more positive and our Information & Advice service can help with this through: 

  • advising on how to maximise income
  • exploring housing options
  • discussing care needs or finding help at home
  • providing information about social activity groups 
  • or anything and everything in between. 

However, sometimes we need a bit of extra support to help us take the first steps to get back out and this is where the Wellbeing programme comes in.

What additional support is available through the Wellbeing Programme?

If you are keen and ready to re-engage in community activities, we can support you to join one of our Fitness & Friendship Clubs, or a similar activity if there is no club in your area, to build up your confidence.  

The support we offer is available for about 4 weeks until you've regained your independence. 

How do I access additional support?

To access the support, get in touch with our Information & Advice service who will explore the issues concerning you and help to resolve them. 

If it is identified that additional support would benefit you, they will ask our Wellbeing team to get in touch and a home visit will be arranged for a further conversation to identify what additional support might be required.  Should it be agreed that volunteer support would be beneficial and we have volunteer availability, we'll agree the next steps to help you join one of our Clubs.  

Eligibility criteria

Volunteer support may be available to people who are: 

  • Over the age of 65
  • Willing and able to participate in a Fitness & Friendship Club, or similar activity if no Club is available in your area
  • Able to travel independently without physical assistance from a volunteer
  • Able to pay the Fitness & Friendship Club fee and any cost incurred for travel.  If you are facing financial hardship, please let us know in confidence


How to access the service

Speak to our Information & Advice team in the first instance on 0808 196 2424 or

What if I'm not eligible or want a befriending service?

Local Clubs, Services and Groups search page

Please see our page Local Clubs, Services and Groups search page for details of other services, including those covering Swindon, and a list of lunch clubs and social group suggestions around the county.


Crisis and mental health support services

We'd encourage you to discuss how you're feeling with your GP in the first instance, and below support services may also be able to help: 

  • The charity SANE have a telephone advice line: 07984 967 708 for people experiencing mental health difficulties and low mood.


  • The charity The Calm Zone have a telephone helpline 0800 58 58 58 (5pm to midnight) for anyone feeling low in mood and wanting someone to talk to.


  • The Avon and Wiltshire partnership mental health team have a 24hr support line during COVID19 which can be contacted on 0300 303 1320.


  • The charity Cruse offer free bereavement support and counselling through appointments in Bath, Salisbury and Swindon and may be able to make appointments over the telephone. Tel: 0808 808 1677


  • The Samaritans offer a non-judgemental listening line: Tel: 116 123


  • Re-Think  organise support groups, peer support and mental health advocacy around the country.





Please help us be there for older people in need

By donating today, you could help us answer more calls to our advice line, provide volunteer support for older people struggling to manage on their own and provide regular friendship calls to people who are desperately lonely.