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Information & Advice Support Officer

Job title: Information & Advice Support Officer

Location: Coventry Office - 7 Warwick Row, Coventry, CV1 1EX

Hours per week: 18 hours per week, across 3 days

Salary: £13,218.25 per annum £27,170.85 (FTE)

About the role:

We're looking for a compassionate and organised individual to join our Information & Advice team in an exciting new role. Working with our friendly team of Advisors, you’ll support older people to complete a variety of claim forms, particularly disability benefits, as well as providing information and signposting on a range of issues.

Support will be delivered primarily by telephone, with travel across Coventry & Warwickshire where required. The role also includes a range of administrative duties and would suit someone with excellent communication and organisational skills, strong attention to detail, and a genuine commitment to helping older people access the support and services they need.

How to apply
To apply, please download the documents below. Complete the application form and send it to hr@ageukcovwarks.org.uk . If you would like an informal discussion regarding the role please email or phone us on 01926 458125.
 
Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
 
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
 
Staff benefits include:
  • Employee Assistance Programme
  • Blue Light Discount Card
  • Age UK Discount Portal
  • Tickets for Good
  • 27 days annual leave + Bank Holidays (Pro Rata)

Closing date: 13th August 2026

Interview date: 20th August 2026

Documents:

Job description & person specification

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