Compliments and Complaints

Age UK Croydon is committed to providing high quality support and services. In order to do this, Age UK Croydon actively seeks feedback from clients, supporters, members of the public, partner organisations and staff.

The feedback we receive through comments, compliments, complaints and suggestions allows us to develop areas of good practice and to identify and address areas where we need to be better. It gives you the opportunity to influence services and activities and make improvements.

If you wish to pay a compliment, provide a comment or would like to make a suggestion, or are unhappy about any aspect of our work and wish to make a complaint, you can do so in a number of ways:

• In writing through our online contact form
• Speak to an Age UK Croydon staff member
• Email aukc@ageukcroydon.org.uk
• Write to us at Age UK Croydon Head Office, 81 Brigstock Road, Thornton Heath, CR7 7JH
• Call us on 020 8686 0066

The full Age UK Croydon complaints policy is available for download below and hard copies are available on request.