Advocacy, Advice & Information

We provide a free, impartial and confidential service that you can access in your own home, at our office or via telephone, email or letter.

Find out more about our Advocacy, Advice & Information services

Advocacy, Advice & Information opening hours 

We are open from 9.30am to 4.30pm Monday to Thursday and from 9.30am to 4.00pm on Fridays. 

Due to the demand on our service, we recommend that people who want to drop-in for advice do so on Monday, Wednesdays and Fridays between 10AM and 3PM. We are unable to guarantee that an Advice Officer will be available at other times. 

Our volunteer led drop-in service at Tŷ Davies is open Mondays, Wednesdays and Fridays from 10am to 3pm. We aim to respond to all general enquiries within 10 days. If you require help with form-filling or a home visit, there is a 4 week waiting list.   

If your enquiry is outside our opening times, you can email us or leave a message on our answerphone and we will get back to you as soon as we can. If you need to speak to someone straight away, you can call Age Cymru on 08000 223 444.

What people say after using our service

“I have never been a sponger, claiming benefits is just something I have never done but we have really struggled for the last ten years since my health deteriorated and asking for help has transformed our lives. Thank you so much.”

“Why do pensioners moan that they don’t have enough money when all this is available to them? I never knew and I feel like a huge weight has been lifted.”

“The visit from the adviser was absolutely brilliant; she was amazing, kind, courteous and all the things you could want. She helped with the benefits that my Mam was entitled to and even said to ring again if we needed anything. A job well done!”

“I didn’t realise what I was entitled to financially until I spoke to an adviser who helped me so much and gave me peace of mind. I want to thank you all for all the good work that you do. Thank you.”


Become part of our story

Call us Monday to Thursday 9am-4.30pm & Friday 9am-4pm

01792 64 88 66 01792 64 88 66

Full contact details