Please note: this service is currently at capacity and is not accepting new referrals at present. 

Image of a coin purse - Age Cymru Swansea Bay Appeals service

If you have recently applied for a benefit and think that the decision that was made is wrong, you have the right to challenge it. Lots of people find the idea of challenging a benefit decision daunting, but don't be put off – we can help.

Our dedicated Appeals Officer can support you to request a ‘mandatory reconsideration’ or, if you have already done this, can help you pull together the paperwork needed for the Appeal hearing and support you at Tribunal.

Our Appeals Officer has a fantastic success rate, with over 90% of decisions being overturned with his support. He has also been praised by the Tribunals Service for the quality of his submissions.

The welfare benefits appeals process

You can't appeal a decision unless a decision maker has first had the opportunity to reconsider it. This is called a ‘mandatory reconsideration’. The outcome of the ‘mandatory reconsideration’ will be outlined in a ‘mandatory reconsideration notice’.

If you're not happy with the outcome of the reconsideration, you can appeal to Her Majesty’s Courts and Tribunals Service (HMCTS). The ‘mandatory reconsideration notice’ will tell you if you have a right to appeal and how to appeal.

The appeal request must be made in writing and submitted within one month of the date on your ‘mandatory reconsideration notice’. When you submit your appeal, HMCTS will check that your appeal is legally valid. If your appeal is accepted, the DWP will be told you have appealed and will prepare their response.

HMCTS will write to you to make arrangements for your appeal. This letter will ask you if you would like to attend the appeal hearing in person ('oral hearing’) or if you would prefer the tribunal to decide the appeal without you ('paper hearing’).

Time limits for reconsiderations and appeals

Once you receive your decision letter, you have a limited period of time to respond (normally one month). If you’d like our help, please get in touch as soon as you receive your letter.   

Our fees

This is a chargeable service. Our fees are as follows:

  • Support with a Mandatory Reconsideration – £100
  • Support with an appeal submission and Tribunal Representation – £400
  • Support with both – £450

Accessing the service

Our welfare benefits appeals service is available to adults living in the Western Bay region. This includes Swansea, Neath Port Talbot and Bridgend.

For more information on our service and how we can help you, call 01792 64 88 66 or email

Further information