Information and Signposting Volunteer
About Age Cymru West Glamorgan
We are a local charity providing a range of services to our clients, families and carers across the Swansea, Neath Port Talbot and Bridgend promoting wellbeing, helping people to age well and live independently. We receive a high volume of calls from people in our community struggling with a range of issues. We need volunteers to help us to answer every call and enable us to identify support and solutions for the people who need us.
Role Description:
We are looking for enthusiastic, compassionate people with great interpersonal skills. Working alongside our friendly team, you will provide crucial assistance answering calls and sharing information about local services, support and events.
Hours: Minimum 3 hours per week. Our opening hours are Monday to Friday 09:00 – 16:30
Location: Cwmdu, Swansea
What will you do?
- Be the first person our clients speak to when they call and ask for help.
- Identify appropriate support and provide up to date details.
- Make every call count and actively listen.
- Help us with our ambition to be there for everyone who needs us.
What will you gain?
- Knowledge that you are making a difference to older people’s lives.
- Experience of working as part of a vibrant, welcoming team.
- An understanding of challenges facing older people and the help available.
- Access to various training opportunities, including Dementia Awareness, Information and Signposting, Customer Service Skills and Safeguarding
What skills do you need?
- Empathy, patience, and the drive to make a difference.
- Reliability and punctuality.
- Enjoy speaking to people and making time for a conversation
To apply: Please fill in the below form to apply, or email volunteer@agecymruwestglamorgan.org.uk or call 01792 648866 and speak to Saffron Isaac to have a chat about the role.
Please note this is a voluntary position. Age Cymru West Glamorgan will reimburse volunteers for out of pocket travel costs including public transport costs.