The Derbyshire Dales Housing Options Service is a specialist information and advice service. We can help you consider your present and future housing needs. Our support can help you maximise your income, get the help and equipment you need to remain independent or support you to move to a more suitable home.

Our service is: free, confidential and independent and offers individual 1:1 support, whether you are a tenant or a homeowner. Anyone can refer to the service: you, a friend, family, carer or support workers.

“[Housing Options Service] been wonderful, understanding & caring and I was respected and you never gave up.”

What is the Derbyshire Dales housing options service?

woman in front of house

Our support may cover:
• Moving home
• ‘Choice-based lettings’
• Benefits and welfare rights
• Home adaptations and aids
• Support services
• Residential, nursing care and extra-care
• Equity release and self finance

 

You will work with our professional, well-trained staff to explore your needs. We will support you to make informed decisions about what is best for you now and in the future. Your Housing Options Adviser works for you to achieve the best possible outcome.

Or you can use our website which guides you through your housing options and provides information and links to other sources of help and advice.

How do we make things better?

Experiences from the Derbyshire Dales Housing Options Service help Age UK’s campaigning, policy development and our work with local and national planning and strategy development.

How do we work?

The Housing Options Service started in the Derbyshire Dales with a funded pilot 9 years ago and Derbyshire Dales District Council continues to fund the service in the district.

The Housing Options Service has been recognised for its contribution to older people’s wellbeing by supporting them to make well-informed and successful choices about where and how they live.

Age UK Derby and Derbyshire delivers the service because we can offer the reassurance of a free, confidential and independent service designed with older people.

Getting it right for you

We believe you deserve the best possible service. If you feel our service has failed to meet the high standards you deserve and should expect please make a complaint. We welcome complaints which can help us learn and improvements can help reward good work and encourage others to strive for the best performance.To make a complaint or compliment contact: Katy Pugh, Chief Executive, Age UK Derby and Derbyshire, 29A Market Place, Heanor, Derbyshire. DE75 7EGWe aim to adopt the highest possible standards and take all reasonable steps in relation to the safety and welfare of vulnerable older people. Abuse is a single or repeated act or lack of appropriate action which causes harm or distress to an older person.
If you need help either because you are at risk of abuse, or because you may abuse someone because of your own problems please talk to someone. Help is available Call Derbyshire 08456 058 058. In an emergency call 999.

Safeguarding Adults

We aim to adopt the highest possible standards and take all reasonable steps in relation to the safety and welfare of vulnerable older people. Abuse is a single or repeated act or lack of appropriate action which causes harm or distress to an older person.
If you need help either because you are at risk of abuse, or because you may abuse someone because of your own problems please talk to someone. Help is available Call Derbyshire 01629 533190. In an emergency call 999.

Further information