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Privacy Policy – website version

Who are we

Age UK Derby and Derbyshire is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.


By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.


Age UK Derby and Derbyshire is a registered charity (number 1068550) and company limited by guarantee (number 3510613). The registered address is 29a Market Place, Heanor, Derbyshire, DE75 7EG


If you have any questions around this privacy policy, you should contact the administrator on 01773 766922 or email

How do we collect information from you?

Information you give to us

This could be when you donate, access a service, attend an event, or enquire via the website


Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include for example


• Name, address (including postcode), email address, telephone number, Computer IP address

• Date of birth

• Some of our services will require sensitive data in order to provide the information and support required. This could include:

  • Financial information for a benefits check or the processing of a donation
  • Medical information for health related services
  • Personal information for a services that provides care and support

Age UK Derby and Derbyshire recognises ICO guidance that these are “special categories” of data and would only be collected if absolutely necessary

How is your information used?

We may use your information to:


  • process a donation that you have made
  • provide a service you wish to access
  • provide accurate information and advice
  • offer suitable support

Who has access to your information?

We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.


We can use a ‘best interests’ approach to process personal data for a new purpose but will only use a best interests approach where there is a clearly identifiable benefit to the individual which outweighs any benefit to the charity. Each best interests decision will be taken on a case by case basis. A best interests approach will not be considered for the sale or promotion of a product or service.


It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:


Legitimate interest


Legal obligation

Government function eg Gift Aid

Fundraising and Marketing

We will only use your data for fundraising requests and opportunities if we have your consent to do so.

We do not do any marketing, nor will we pass on your information to third parties unless we have your permission.


Your choices

You have the right to opt out of receiving communications from us at any time by contacting the administrator on 01773 766922 or email


You can also change the way we contact you at any time by contacting the administrator on 01773 766922 or email


In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:


  1. The right to be informed
  2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact the administrator on 01773 766922 or email

  1. The right to rectification
  2. The right to erasure
  3. The right to restrict processing
  4. The right to data portability
  5. The right to object

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely. Information about service users/clients is either held:

-       in our database, ‘Charitylog delivered by Dizions’ which is password protected and held securely on their servers

-       on our work computers which are password protected

-       locked away in filing cabinets


Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

We do not transfer data outside of the European Union


If you want to make a complaint, you can do so by contacting the Chief Executive on 01773 766922 or email


More information about our Complaints Policy can be found on our website:  


Review of this Policy

This policy was last reviewed June 2018. This is kept under regular review and updated where necessary.