Information & Advice
- Location: Age UK East London
- Price: Free
Please note, this service is not available outside Age UK East London - Head Office's catchment area.
Age UK East London
82 Russia Lane
Age UK East London provide a free, quality-assured, independent Social Welfare information and advice across Hackney, Newham and Tower Hamlets.
How to reach us
Our helpline is open Monday to Friday 9.30am – 5.30pm with a voicemail service accessible outside of these times. One of our helpline team aim to respond to emails and voicemail within 24 hours.
We provide an accessible service to adults and their carers with a range of appointments available. We provide home visits to those that require it, but also appointments at one of our 3 East London Offices and other sites. We can also deliver appointments by phone and video call as needed.
Our service is delivered by experienced and highly skilled advisors and advice volunteers. We have Bengali, Sylheti, Urdu, Punjabi, Vietnamese and French speaking team members.
What can we help with:
Our team of advisors and volunteers are experienced in the following areas:
- PIP, ESA, Attendances Allowance, Pension Credit etc.
- Repairs, rent arrears, Housing applications, disputes etc
- Grant applications
- Many options for low-income clients
- Social Care
- Carer’s Rights
- Consumer Issues
- Energy, Bills etc.
How can we help:
- Form Filling
- Understanding your rights
- Liaising with other agencies
- Signposting and Accessing Services
- Reducing Isolation and Staying Active
Anything you tell us will be treated with the highest level of confidentiality subject to our safeguarding policies.
Complaints and Feedback
Please tell us if we have not met your expectations, or if we have exceeded them, do let us know. We welcome your feedback and use it to constantly improve the standard of the service we provide.
We are always very busy and there can be a wait to see an advisor, but we operate a waiting list so that we can prioritise the most urgent cases. We aim to contact all clients within 5 working days.