Information & Advice

Please note, this service is not available outside Age UK East London - Head Office's catchment area.

Email: info@ageukeastlondon.org.uk
Telephone: 020 8981 7124

Age UK East London provide free, quality-assured, independent Social Welfare information and advice across Hackney, Newham and Tower Hamlets.

How to reach us

Our helpline is open Monday to Friday 9.30am – 5.30pm with a voicemail service accessible outside of these times. One of our helpline team aim to respond to emails and voicemail within 24 hours.

We provide an accessible service to adults and their carers with a range of appointments available. We provide home visits to those that require it, but also appointments at one of our 3 East London Offices and other sites. We can also deliver appointments by phone and video call as needed.

Our service is delivered by experienced and highly skilled advisors and advice volunteers. We have Bengali, Urdu, Punjabi and French speaking team members. We can organise third-party translation services for any language required.

What can we help with:

Our team of advisors and volunteers are experienced in the following areas:

- Benefits
- PIP, ESA, Attendances Allowance, Pension Credit etc.
- Grant applications
- Many options for low-income clients
- Social Care
- Carer’s Rights

We can provide onward referrals for:

- Housing (Repairs, rent arrears, Housing applications, disputes etc )
- Consumer Issues
- Energy, Bills etc.
- And much more.

How can we help:

- Form Filling
- Understanding your rights
- Liaising with other agencies
- Signposting and Accessing Services
- Reducing Isolation and Staying Active
- We can provide you with information booklets to take home with you

Anything you tell us will be treated with the highest level of confidentiality subject to our safeguarding policies.

Waiting List

We are always very busy and there can be a wait to see an advisor, but we operate a waiting list so that we can prioritise the most urgent cases.

Advice Quality Standard

We hold the Advice Quality Standard which provides you with assurances that we have met certain criteria that demonstrate commitment to quality.