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Governance Officer


To lead on developing the policies and procedures of the organisation ensuring good governance is maintained throughout the whole organisation. To develop new systems and procedures as required and train others as appropriate. To oversee quality monitoring of services.To lead on training arrangements.

Main duties

  • To lead on all aspects of policies and procedures.

  • To ensure that policies and other key documents are reviewed on a rolling programme by trustees and rolled out appropriately, ensuring compliance with current legislation and best practice.

  • Document auditing – to lead on ensuring accurate information is prepared and circulated both virtually and in hard copies.

  • Generally advising on systems and procedures throughout the organisation.

  • To support the CEO and Admin Manager in data protection systems, ensuring policies and procedures are in line with best practice and in line with guidance issued by The Information Commissioner’s Office and reporting any breaches.

  • To support the Admin Manager in maintaining Charitylog web-based client software package, training relevant staff and supporting them in the use of the software. To keep abreast of developments with the programme and report to senior management and the Board of Trustees as necessary.

  • To devise and set up new operational systems as appropriate.

  • To initiate and maintain document control of all the paperwork generated in line with data protection and best practice guidelines.

  • Oversee the annual driving documents checks and collect relevant information.

  • Maintain the Conflicts of Interest Register

  • To support the Admin Manager on all issues surrounding health and safety for the organisation, including risk assessments, fire marshal/procedures.

    Board Support
  • To provide secretarial back up to the Board of Trustees including minuting a range of meetings within the organisation.

  • Managing the charity’s Friends and Members supporters base and organising the AGM.

  • To ensure that regular customer satisfaction surveys with users of our services are undertaken and report to the Board of Trustees.

  • To routinely monitor accident and incident reports together with safeguarding reporting and provide feedback to the Board of Trustees.

  • Training
  • To organise the training for staff and volunteer including inviting attendees and recording their attendance on Charitylog.                                
  • Undertake any other duties commensurate with the post.

    Six months

    Annual Leave:
    Six weeks including Bank Holidays on a pro rata basis

    Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically

   enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner’s pack for a full refund of any contribution made.

 Sickness: Contractual sick pay is payable following three months’ Service

Notice: 1 months’ notice is required in writing on either side.  One week during the six month probationary period.

CV with covering letter and personal statement to

Closing date for applications:  25 May 2022

Interviews will be held on: Thursday 9 June 2022

Shortlisted candidates will be contacted by telephone but in the interests of economy we regret that we are unable to acknowledge other applications.

For an informal discussion about the post, please contact Sue Stride on 01392 202092 or e-mail on

Person Specification


  • Energy and flexibility
  • Warm, friendly personality with non-judgemental attitude
  • Attention to detail
  • Process driven
  • Task and finisher with a ‘can do’ attitude
  • Self-motivated and resourceful
  • Highly computer literate
  • Well-organised and able to juggle competing priorities
  • Ability to work well as part of a team and on own initiative
  • Ability to work within prescribed boundaries
  • Able to work with confidential information with a good understanding of confidentiality issues
  • Ability to maintain an air of calm in stressful situations
  • Good written English skills
  • Minute taking skills


  • Sense of humour
  • Enquiring mind
  • Confidence in finding solutions
  • Familiarity with databases and/or spreadsheets
  • Good general level of education.

Home Support Workers


Come and join our Enabling and Home Support team as a Home Support Worker. Provide a service to older people in Exeter that promotes their independence, health, and mental well-being. Supporting them to work towards personalised outcomes.

  1. Main Duties:

To work with individuals on a range of tasks.

o Support to go shopping and other engagements.

o Support with domestic daily living tasks, including light cleaning.

o Support with paperwork, finances and correspondence.

o Befriending, advising and signposting to other agencies.

o Other similar tasks.

Tasks will not include personal care tasks such as washing or dressing.
  1. Probationary Period:6 months from commencement of post.
  2. Pension:Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner pack for a full refund of any contribution made. Other staff may opt to join the scheme upon request.
  3. Notice:One month’s notice will be required in writing by either side. One week during the probationary period.
  4. Travel:Mileage will be paid between clients at a rate of 40p per mile. It will not be paid from home to first client or last client to home. Mileage will also be paid for occasions when the client is escorted out in your car.
  5. Annual Leave:6 weeks including public holidays
  6. Pay Rates: Pay rates between £9.60 - £10.20 per hour.

For an informal discussion concerning the post please contact Karen Brooks, the Enabling & Home Support Service Manager on 01392 455606

Shortlisted candidates will be contacted and invited for interview. In the interests of economy, we regret we are unable to acknowledge other applications.

The post is subject to an enhanced DBS

In return we offer you the opportunity to become one of our Home Support Team Members, what we can offer you:

  • Full induction programme before starting in the community
  • Regular 1-1 support meetings as well as team meetings
  • Paid annual leave
  • Paid mileage between clients
  • Job satisfaction

To apply

Please download an application pack below and return it to our email address


Phone us on 01392 202092 and we can send you an application pack in the post or email you one.









How to apply for a vacancy with Age UK Exeter
Age UK Exeter is a local independent charity. We help over 1,500 local older people every year, offering activities, events, day services, carer support, befriending and information. It's a great place to work if you really want to make a difference in people's lives.

Guidance for applicants

We do not accept CVs. Please only use the application form below, adding additional pages where necessary. If you add additional pages please ensure that your name and the position applied for is clearly marked at the top of each additional page. Application forms must be completed in black ink or typescript. All parts of the Application Form must be completed.

Before completing the Application Form please carefully read through the job description and person specification. Your completed application should demonstrate that you have the skills and attributes outlined in the person specification, including examples of how and when you have used them. 

Age UK Exeter is committed to safeguarding the people we work with and their families. The job description will indicate if the position is subject to a DBS check.


If you want to apply for a vacancy with Age UK Exeter, please download and read the documents below, complete the Application Form and return it to us.

Guidance for Applicants

Safer Staff Recruitment Policy

Staff Development Policy

Information about Age UK Exeter

Application Form